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We placed an order for $600 worth of shirts and jackets for the company. Unfortunately, every long sleeve shirt arrived with one sleeve noticeably longer than the other. Additionally, the collars on the short sleeve shirts varied in size. When we requested replacements or alternatives, we were informed that this wasn't possible due to the embroidery. It seems these items will ultimately be discarded. While we've ordered numerous times before without significant issues, this experience has been terrible, and the support team is unwilling to address it. APPRECIATE THE RESPONSE. All the long sleeve shirts were defective, with one sleeve longer than the other.
We placed an order for $600 worth of shirts and jackets for the team. Every long sleeve shirt arrived with uneven sleeves, and the collars on the short sleeves were all mismatched. When I requested replacements, they refused, citing the embroidery. It seems these will just go to waste. We've ordered multiple times before without major issues, but this order was a disaster, and they are unresponsive. Thanks for the reply, but all the long sleeve shirts were defective.
I previously ordered embroidered shirts but had issues with a recent custom order. After upgrading my company, I sent in the new logo and approved it, only to receive the wrong one. When I raised the issue, they blamed me for not specifying the change, citing fine print about using old logos. No solutions or discounts were offered. I will never use this service again and will warn other small business owners!
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