Review Time
Ordered a set of tyres for my 4 year old. When they arrived they looked nothing like the picture, the tred on the tyres was no where near the size shown on picture. After trying to explain this to them they basically just fobbed me off saying you can return them but at your own cost of £12!! Thats half of what the order is worth so whats the point. Lesson learnt, wont be using again, AVOID!
Good availability of different items and reasonable prices. It is a pity that available earlier function of adding items to existing order is no longer working. Also items searching and description is far from the best in class. There are ways to go.
Great company to deal with for purchases. I’ve not had to return anything yet, but prices are good and delivery very quick. Stock always seems good and highly recommended them.
The shop offers a reasonable variety of shoes at fair prices, but the exorbitant shipping fees make them more costly than most other places. Additionally, the delivery timelines provided are excessively long (over 2 weeks) and are often not honored, with no explanation given—just automated replies stating that customs clearance could take up to 2 months, which isn't disclosed before ordering. This has been the most frustrating experience I've had with a company in a long time, and I plan to return the item upon its arrival while warning others against using this service. Update: The response I received contained inaccurate information. Once an order is placed, cancellation is not an option; you must wait for delivery (if it even arrives). Import duties are quite clear where I live, and my item falls well below the threshold for GST. Currently, there are still no updates on my delivery, and the seller’s only replies are automated messages.
I purchased high-quality bicycle tires at a price that was less than half of what I expected... I was skeptical about the legitimacy, thinking there was a 50:50 chance it might not be genuine. However, the delivery took about 7-10 days, and the items turned out to be authentic. Overall, I'm pleasantly surprised and will definitely order from this service again.
The service has been disappointing and unhelpful. This will be my last purchase. I'm extremely frustrated; it’s been two weeks, and I'm still waiting for my tires that were said to be in stock and promised in three days. When I contacted the support team, they told me to check the website for availability. I decided to cancel my order and would rather pay more for timely delivery elsewhere. It's not worth saving a few euros if customer concerns are continually disregarded.
The company itself isn't terrible, but their support is laughable. This will be my last purchase from them. I'm extremely frustrated. Two weeks have passed, and I'm still waiting for my tires that were listed as 'in stock' and promised to arrive in three days. When I reached out to the support team for clarification, they suggested I check the product availability on their website. Really? I just canceled my order, and next time, I’d rather pay a little extra for timely delivery. It's not worth saving a few euros if they continue to ignore customer complaints.
I ordered several items on December 1st, with the most crucial being a pair of shoes. The expected delivery was between December 5th and 9th. After three days without updates, I contacted customer service, which only operates via email. Initially, they informed me that one item was out of stock, delaying my order. I followed their suggestion to remove that item, but my order still didn't progress. I kept reaching out for updates, but only received generic responses. As the deadline for gifting approached, I requested express shipping, which went unanswered. Eventually, they sent a tracking code with a delivery date of December 11th, but they removed the shoes from my order without explanation. This experience has been utterly disappointing.
This service has been such a hassle that I regret placing my order. The level of disorganization is astonishing for a modern retailer. They advertised items as 'in stock', took my payment, and then informed me that the products were unavailable. Whether it's mismanagement or outdated systems, it feels like dealing with a company that can't manage its inventory. The response I received felt scripted and avoided accountability. Their proposed solutions were unhelpful: either fix their mistake myself or accept a substitute. A company that can't provide accurate stock information or reliable delivery estimates isn't one I trust. After this experience, I have no intention of ordering from them again and advise others to think carefully before spending their money here.
Stop listing items that aren’t in stock. You didn’t have the basic courtesy to inform me. £500 has been tied up for too long. This service is unacceptable. Now, I've missed the chance for a night ride with friends next week. Clearly, you don’t care. Thanks for wasting my time and money.
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Bikeinn is an online retailer that specialises in cycling equipment, providing cycling enthusiasts around the world with everything that they need to enjoy the sport. The Bikeinn team is highly knowledgeable and is dedicated to helping every customer to get the most enjoyment from their cycling, no matter their age, skill or experience.
Bikeinn’s range is large and comprehensive, featuring many leading international brands such as Castellli, Sportful and Spiuk. The online shop stocks bikes, clothes and accessories, which are suitable for everyone - from beginners to full-time enthusiasts. All of Bikeinn’s top quality products are sold at the best possible price, with further discounts available via exclusive sales and offers. The Bikeinn team offers top quality customer service and online support.
Bikeinn is one of 18 spezialized stores in sports within the Tradeinn group, with over 2.600.000 references in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way.
Shipping & secure payment! Visit us today at www.bikeinn.comSee more
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