Review Time
I placed the order on the 14th of January ( express delivery option). It took 6 days to arrive with the wrong product sent ( j bend not straight pull spokes). Returned the following day ( day 7), delivered day 8. They took 4 days after recept of the return to acknowledge the return. Another couple of days to create the correct order and ship. It is now 30th January and I have finally received the correct order. 16 days for express shipping. How long would I be waiting with standard shipping. Would I use this company again, doubtful.If you want your order before you're too old to ride then order elsewhere. Even if you have to pay extra.
Purchased a new bike via Biketart and it was the best mountain bike online buying experience I have ever had. Michael was excellent from the start, excellent customer service. Went above and beyond, extremely helpful. Special shout out to Brandon as well who also assisted at times. Can’t recommend them enough. Bike arrived amazingly packaged and I have to say my new Santa Cruz Megatower is amazing! Thank you so much!
Ordered the part I need for the weekend ride on the Monday. Paid for priority delivery, Thursday tomorrow and still no word if parts is dispatched. Unrealistic delivery, unsatisfactory customer service, emails ignored asking for update on delivery. Now a planned weekend ride is off due to Biketart not delivering on what they sell. I have asked for a refund and will buy else where but shocker, still no reply to emails.
So I ordered a rollable duffel bag from Biketart as their website said it was in stock, 3 days later received email to say there was a delay no explanation , hadn’t heard anything more so after 8 days emailed to get an update and they admitted it hadn’t been in stock (at their supplier) , they don’t hold stock, I cancelled the order and ordered elsewhere, beware of biketart saying item is in stock, they’re customer service team were friendly though
My second bike purchase from Biketart and once again amazing service.Dealt with an issue I had, once I had ordered, nobody's fault, and swiftly acted to keep my delivery date on track. Rapid turnaround, brilliant to deal with over the phone and a follow up email to make sure I was happy. Can't ask for much more when making a large purchase.Most of my purchases are through biketart and I've never had a problem with the bikes or the components. Great service and thanks again from a returning customer.
Ordered in stock item on 6 Nov, as of 12 Nov still not received. Meanwhile I ordered an item on 8 Nov, in the evening, collected it yesterday 11 Nov. Have to cancel my ride for tomorrow, the only dry day this week, so won't be ordering from Biketart if I want it timely.
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Biketart is an online and retail bike shop based in Canterbury, Kent. We focus on high-end bikes and stock brands including Santa Cruz, Ibis, Genesis, Banshee, Saracen and more.
Formed in 2008 we have gained a reputation for stocking quality bikes, components, accessories and clothing and for our fast delivery. We are a fully independent rider-owned company. Our online store is complemented with a retail store where bikes and accessories can be viewed. We offer a full range of bike servicing and repairs at both our locations in Kent.See more
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