Review Time
Recently ordered a brilliant bike, and Biketart was one of the few places I could get this gem. From the start the assistance and information was first rate, buying anything without trying can be fraught, and they couldn't have been more helpful, even swapping out fitted tyres for ones more appropriate for intended use, and then sending those too! Sadly DPD messed up royally, sending the bike back, non delivering, sending multiple status and location messages, and throughout this, Biketart kept tabs on the situation, liaising with their contacts and informing me of the true status. They couldn't have done anything more. If you want an online retailer that goes the extra hilly mile, then trust them with your money. Great team, and nothing appears to shake their focus on the customer
Ordered some SwissStop brake pads - picture shown was clearly the "RS" model; pads supplied were "E" model. Biketart sent me an apology email saying that I should have selected a different option to get the "RS" pads and unfortunately the picture was 'the one they had to use' .... totally illogical and now I've had to fund the return. First time I've used them, won't make the same mistake twice.
Ordered an helmet on Friday 25th November. I had to email them to get an update on my order as I received no correspondences for almost a week.Theyy despatched it on Friday 3rd December with Royal Mail Tracked 24. Should've arrived Saturday. It's now Monday 5th & it still hasn't arrived.Biketart's communication with it's customers is a joke & who the hell despatches with a company that are striking?Biketart..... You're 🐩💩
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Biketart is an online and retail bike shop based in Canterbury, Kent. We focus on high-end bikes and stock brands including Santa Cruz, Ibis, Genesis, Banshee, Saracen and more.
Formed in 2008 we have gained a reputation for stocking quality bikes, components, accessories and clothing and for our fast delivery. We are a fully independent rider-owned company. Our online store is complemented with a retail store where bikes and accessories can be viewed. We offer a full range of bike servicing and repairs at both our locations in Kent.See more
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