Review Time
I ordered a shirt but received something entirely different. After reaching out, I got a tracking code for the item I did not order. Long story short, I never received what I ordered or my money back, and the customer service is disgraceful! Does the management even read these reviews?
I have bought many items over the years. Recently, I ordered online, but the package included the wrong items. I called to resolve it, and they told me I must return the incorrect items before they would send the correct ones, or I could reorder them. Both options mean they hold my money until they process the return, which takes about a month. This is unacceptable; it was their error, not mine. I will think twice before ordering from this company again.
Incredibly disappointed. Having owned many Billabong bikinis, seeing a Billabong store on Koh Samui, I instantly bought a new bikini. Gutted the bikini top didn’t fit. Went back into the store 2 days later to return the item and they refused. They gave me every excuse possible. And when I questioned their return policy they again came up with many excuses as to why they couldn’t issue me a full refund within 2 days of purchasing a full priced item. The staff need to be trained to learn their own returns policy! And I still have no refund.
Ordered items OVER 1 month ago, and they have still not sent a shipping notification. I have reached out multiple times and been told "Due to increased demand and a high volume of orders, processing times are currently longer than usual." Billabong has a customer's money, but is not shipping their paid for goods. They also told me refunds were not an option even though I only inquired in to shipping times, which is very fishy imo.
Mixed review.. ordered 2 men’s shirts and also a nice coat for my wife, on the same day, Feb 5th 2025. The shirts were delivered on the 12th! However, by the 18th, after emailing their service team, I’m told they are very busy now, despite the shirts arriving in a week from orderiNg. It’s now March 5th , a month later, and still NO updates or shipping notice from the team at Billabong regarding the gift for my wife. So much for paying for the extra “express air” shipping fee? Thinking I need to cancel the order all together at this point. Clearly it’s been forgotten in the Chapter 11 retail issues , despite their reposts of continuing to work as an online distributor. It’s a shame it’s come to this for this clothing line.
Absolutely Disgusting Customer service I order two pairs on mens board shorts on Billabong Australia website a week ago 2025. While I was ordering it come up saying you have received a free duffel bag as spent over $150 would you like this yes or no...? It's a great bag. I clicked yes it was put on the order I got to pay section it said discount. Put in 10% code and paid then checked email 📧 for receipt only to find NO free bag. So contacted Billabong Australia 🇦🇺 Customer service. This agent used excuses saying that I never added the free bag making out like I was lying so as a courtesy. I will send out the bag. Well mate I as entitled ✔️ to the bag as a courtesy are you serious. Mind you this oder was done on the same day. Bag turns up yesterday 6th March 2025. But no shorts disgusting and customer service uses the excess well your order maybe delayed due to cyclone Alfred at the moment thanks for your understanding. Wish I could of given a zero stars. Supported Billabong for years as a young surfer only to cop this rubbish at 56 yrs old. Shameful & an absolute joke...Time to change brands you lost a very loyal customer....😡🤬
I ordered an item 18 days ago and still ir is not processed and shipped yet. They keep saying that they have a lot of orders and that they will ship soon. I think that because they have declared bankruptcy, they will not ship it. They still offering new stuff on their web site, but everything is final sale now. They do not want to cancel my order saying that it was a final sale, but it is not indicated on my bill and I do not remember that it was when I made my order. When I ordered, I did not know that they declared bankruptcy. Be careful, if you buy something, you might not get it.
Recently ordered 2 tee shirts, the part order arrived within a week. I had an email saying the other tee shirts had been shipped (tracking number was issued to follow the delivery). Tried to follow the delivery using the tracking number supplied only to be notified the tracking number is none existent. I have emailed several times but I have had no answer. Tried to call the customer service number but guess what number is incorrect. Strongly recommend nobody to use this company, customer service/care or support team is none existent just like the tracking number.
If I could give Billabong 0 stars I would. I don’t know what has happened to this company but they have gone downhill massively. They never sent my items, didn’t answer my emails (unable to call as no number available) and only responded at the 11th hour when I put a claim through PayPal. It’s a shame as we used to order from them a lot but never again. If you want to give this company your money and not receive the items, go ahead but you have been warned.
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Billabong International Limited is a surf company, primarily a clothing retailer that also produces accessories, like watches and backpacks and skateboard and snowboard products under other brand-names.
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