Review Time
Edited to increase star rating and reflect that customer service has been in touch and offered more speedy passes to make up for the poor experience the first time round. I love the rides. That's why I come. That's where the positive experience ends. Normal queues, whilst advertised as 30 mins wait, are in fact closer to 90 mins wait. Really - the only way to enjoy this place is to get a speedy pass, ideally the VIP speedy pass. Of course now you're paying double. Ok - no big deal, work with your budget and absorb the hidden cost, I'm happy to do that. Now - what I then expect from this is a seamless experience. You get nothing of the sort. You can’t use your VIP speedy pass on the app. Why even bother developing an app when it’s not geared up for using all your features? Had to do it through a browser. No biggie, but it all goes to show how bad this place is run. Your app developers ripped you off so now you’re ripping me off to recoupe the cost, eh?! Anyway, moving onto the main reason I am giving one star. Specifically, I went BPB and paid for the entrance and the VIP speedy pass. Not much change out of £100, but, as stated, I was expecting that. Towards the end of the day - I booked for one final ride. The app tells me - wait 4 minutes and then head to the ride. I walked while that timer elapsed, and when I got there, the door was closed. I had an exchange with a jobsworth on a power trip - "we close at 9!". I explained that I was able to book the ride, so why not honour it. "no, you're a couple of minutes late" - spoken with a condescending tone and a smirk. I chose not to continue this conversation with this person as he clearly wasn't to be reasoned with. Btw the time was indeed 21:02. However, I clearly booked it around 20:56. The app let me book it and I assumed that meant the VIP pass would be honoured. If that's not the case, then turn off your booking system 5 mins before the ride closes and people will know the ride is closed. It's very simple. The "VIP" bit clearly means nothing. I mean TWO minutes?! We simply got delayed during our walk because there were a lot of people coming off the rides. A little bit of common sense and understanding from your member of staff really wouldn't have gone amiss. We even paid for a hotel room in Blackpool so that we could come to BPB on one of the late night opening days; just so that we can enjoy the park to the full. So this trip had a considerable cost attached to it. I also contacted them about this. No response. In case you're reading this, BPB, the only acceptable option here is a full refund, since you ruined our day. That’s ok though, I’ll be going through my credit card company to recoup the cost. Thanks :)
Blackpool pleasure beach is great however the refund policy is a joke if you prebook.I booked for 5 family members two days prior to going as I was on holiday. It was my sons birthday unfortunately he was very poorly with a sickness bug as well as my other son which meant my partner could not attend as well so I spent £171 pounds for 2 of us to go. The policy is no refunds at all which considering the circumstances isn’t great I would have just taken a trip on a different day if they offered a possible resolution. A change in the policy wouldn’t hurt so people don’t have to worry about making plans and losing a significant amount of money due to unforeseen circumstances.
I went to the park years ago paid to get only 6 pounds but I had to pay to go on the rides did not mind that as it was some I wanted to do . On the 21th of may this I toke my wife and 3kids they wanted 250 for us to go in I just like to say only 3 wanted to go on the rides my self and wife wld of need to pay full amount just to walk round which I think is wrong in the end we went to south pier and central pier which my kids had more fun the park is still the same as when I went 25 years ago 🙁
Avoid this place it is not worth the money. you will pay massive amounts of money to queue all day. Spend the money in the arcades you will enjoy it more. We paid £70+ to go on two rides, get soaked then had to leave.There is no hurry for them to get you off and on the rides, they already have your cash.
Very overpriced for what you get and the park needs updating .Most of the rides are still the same from my younger days and need replacing.However all the staff were friendly and helpful and the queues when visited were minimal allowing us to ride many times .However if when busy it would definatly not be worth it and not as fun.Also there should be a option for people who are not going to go on the rides to get in without paying as they can't access the rides anyway as you have to scan to get into the ride and it shows the person's photo anyway so it's just the paying person who can access the ride any way
It would amount to over £160 for family of 4. I was not planning on going on any of the rides, yet I still have to pay £47 to walk around. In fact, there is no way we would of gone on £160 worth of rides with the 2 little ones. The pricing system Is absolutely ridiculous! How can this be justified?! There was another couple at the gates walking away, complaining about the exact same thing. We decided to go the the piers instead, where the rides are priced appropriately. Can someone from management justify, how say for example, you can charge a pregnant women or a OAP for just walking around the park?! Makes no sense whatsoever!
I visited Blackpool Pleasure Beach in April 2022. Being from London I am used to Chessington, Thorpe Park etc where the queues are miles long and the rides last literally 1minute. The queues at Blackpool are nothing like the queues in London, the rides last much longer, the staff are friendly and the food is reasonably priced. I would definitely return. Great value for money.
Went to blackpool pleasure beach with daughter and granddaughter I would not be going on the rides and wanted £46 for me to walk round the park and buy there coffee and food and charging me £46 to do this Sorry but I walked away and went shopping whilst the 2 girls went on the park and I was not the only 1 this morning to walk away I would have paid half entry fee but to charge £46 is just pure greed SHAME ON YOU ripping people off Not been blackpool for a few years and is looking like a dump so I won't be visiting again
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