Review Time
The process of ordering a knife was incredibly straightforward, and it arrived very quickly. Returning the knife was also a hassle-free experience. Overall, it was a delightful interaction, and I look forward to doing business with the company again. Thank you for a great experience.
The representative was fantastic and assisted me in obtaining a refund for an order that went missing. She ensured that the process was incredibly seamless. I’ve conducted numerous transactions with the company in the past without any problems, and the representative made certain that my experience remained positive despite the shipping issues. Thank you!
Jen N made my day. More than just Customer Service…she was an absolute joy to converse with. Resolved all my questions and helped me with others I didn’t know I had! Jen makes Blade HQ the place I will always feel like more than a $number$.Thank you,
Blade HQ has the best customer service. I'll repeat that so you don't miss it. Blade HQ has the best customer service, not only in their industry, but I feel their format is marketable. Treated like a human by humans every time. Such a refreshing experience. If their great prices aren't enough, their customer service will change your mind. Outstanding in every fashion.
Chad’s reply email was awesome. I know that’s a big word to use to describe a few paragraphs in an email but it really was dope as all get out. It was nice that he related to me about the rules, and used an emoji which for some reason made me feel respected. The answer to my question was answers in a single line that perfectly clarified my inquiry. I hate it when people answer my questions with a long winded reply that leaves me even more confused. It also felt nice that Chad acknowledged how Blade HQ’s pirate giveaway brightened my week, it just felt super friendly!
I received a knife that didn't work for me. I reached out to BladeHQ and they immediately accepted my return request. I sent it back and it was processed the same day it was received and I was refunded. I have already ordered another knife from them and it won't be the last one, either.
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