Review Time
Rubbish service for a top class product. Unexpected technical problems, directed to web pages that dont work and come up with an error! Finance proposal number not recognised on web page. Its an impossible situation with no hope on the horizon... I expect better from BMW...
If I could stop at 1 person making the mistake I made getting a car on finance with bmw I would rest easy. The treatment from this company and the utter incompetence is next level, utter disgrace of a company no one has a clue what they are doing from the dealership to customer services to complaints and even legal team I’ve spoke to them all and that takes some doing even though they live to send threatening letters saying respond immediately you do and get no response
Absolutely appalling AVOIDFinally accepted an offer and signed the forms on 21st Sept and told funds would be in the account within 10 working days.Two months later still nothing - takes you 15 minutes to talk to anybody and nothing ever gets resolvedThank you trust pilot - this posting at least provoked a response out of BMW although requested to go to deadlock (which promised within 48 hours) and surprise, surprise 8 days later still waiting!
So this company are just appalling. They try and hide commission and for the record they pay the dealership 10% commission so on my contract I made them disclose it. Do not sign the acceptance form and see what they do.UPDATE BMW finance do not believe I dealt with them so I had to prove it. But notice no comment from them. THey are simply I suggest in total disarray NEVER NEVER use them. Go to Lloyds bowmakerThey through there appalling internal management have screwed up my credit file with wrong information being sent to the credit agency. I have a letter to prove it from them and more over the front line phones take over 20 mins to answer.If you read this deal with another company and avoid them . There are other car finance companies out thereUPDATE 2 Information passed to them more than 24 hours ago no response as yet.
I received a cheque in the post for being overcharged for payments made during the Covid period. I phoned up and explained I no longer had a high street bank account and needed the cheque to be cancelled and be paid directly into my Revolut account. The person made the changes and confirmed he would contact me with news within a week. Didn’t happen. I phoned back and spent hours continuously failing security. Reason being the person I spoke with originally updated the bank and sort code but forgot to change the account number which is normally one of the security questions. So 8 hrs of my time and 4 different members of staff later I still can’t get an answer on when they are paying me the £1200 that they have owed me for over 4 years. No one has answers, no one knows what they are doing and no one gives a shit.Never use you again
Very unhappy with the service and communication.I used bmw finance to purchase a used car via cinch. The car had a huge amount of engine faults so was in the garage for half the time I had the car. Eventually they accepted a return and agreed a rewind of the finance. However bmw finance would not complete a rewind, would only provided cinch with a settlement figure (a heavily discounted one at that, must be chummy business friend discounts) and refused to refund the money I have spent on the car- over £2000 in monthly payments. I spoke with Kevin Keenan from escalations who agreed to provided me with one month refund. The last payment was taken and the car was returned a few days later, so laughable really. This was said like he was doing a huge favour and he said I had use of the vehicle despite it actually being in the garage over 6 weeks since buying the car and using mostly hire cars during the period of time. He also said that because I bought a used car, I should have expected some level of issue with the car?! I was unhappy with his response and he stated he would put this is writing so I can escalate to the ombudsman. This was over a week ago with no email and I have chased this twice. I also called a few days later and I was told over the phone several thousand pounds were outstanding on the settlement. This is because they kindly provided cinch with a friendly discounted settlement figure, not the standard one I would have been provided if I was paying this. They then looked at the communication on file and agreed it was paid off in full. I have bought a new car and used a brilliant independent finance company. From all the reviews it is clear bmw finance reputation is pretty awful. This will be escalated but I need a written response. I also haven’t received the one month payment I was advised I would be refunded either.
We bought a iX electric vehicle from BMW 9 months ago. Since then we have had multiple (dangerous) faults with the vehicle including spontaneous full sized crack in the windscreen whilst driving, metal shards being propelled through the air conditioning system and a factory recall. So far we have emailed and called BMW financial services and there has been absolutely no contact. I have emailed the CS resolutions/complaint email and contacted them by telephone but so far no has apparently been assigned my case. Not even an acknowledgement after 6 consecutive BMW purchases as a previously loyal customer.
There was a mix up after I had paid a settlement figure and so I called BMW Mini Financial Services. After having to wait 20 minutes to get through, I eventually spoke to 3 separate agents. Each put me on hold after each had taken me through security questions and each asking what my issue was. The third agent put me on hold for so long that I had to give up. The next day, after another 20 minutes wait, I spoke to someone in customer services escalation team. They asked what my issue was, then there was silence until the line went dead. It would seem the complaints team don’t like listening to customers complaints. Meanwhile I received an email mentioning the that a refund had been arranged. There was no information about how much this was and so I had to call again. This review does not include the actual issue I had which included an overcharge on a settlement figure and a payment taken after settlement had been made. I will never do business with this finance company again. I wasted a full afternoon and half a morning trying to get a resolution.I wouldn’t recommend BMW Mini Financial Services to anyone who might need after sales service.
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
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