Review Time
Awful- a regular payment went out two day before I decided to pay the whole settlement so obviously was due that payment back which they did tell us during a different call. However they are asking in order to do this we need to send a photo of the front and back of our bank card which is clearly a breach of confidentiality and security and not good practice- I’ve asked why they can’t just send it back to the account they have been taking the money from but on two occasions now I am being told this it the only way - please advise and please assure that your company are not acting in this way
My experience with BMW Financial Services (GB) Limited has been extremely disappointing.Despite being notified early that a vehicle had been mis-sold and that the agreement should not continue, BMW Financial Services continued to pursue enforcement without carrying out a proper reassessment of liability. Important statutory issues, including early termination, rebate of unearned credit charges, and mitigation of loss, were raised repeatedly but not meaningfully addressed.The vehicle was later sold at auction, yet enforcement was still pursued on a figure that did not appear to reflect the legal position or the sale proceeds. This led to unnecessary court proceedings, prolonged stress, and significant time spent trying to correct what should have been a straightforward accounting issue.Based on my experience, I would advise anyone dealing with BMW Financial Services to keep detailed records and seek independent advice early, as disputes were not handled transparently or proportionatelyFor clarity, the agreement can be identified by the following details, which are already known to your organisation:Applicant: Mr SelamPostcode: SE24 0EHAgreement / Case Reference: [INSERT REFERENCE]The substance of my review concerns the failure to lawfully reassess liability following early termination and subsequent disposal of the vehicle, including the absence of a transparent statutory rebate calculation. These issues were raised repeatedly during correspondence and proceedings but were not addressed.I remain willing to engage constructively, but any resolution must be based on a lawful recalculation rather than continued reliance on an unadjusted contractual balance.
5 Stars - Outstanding service from Alphera Financial ServicesI recently received excellent service and support from Shawn and Tayyba at BMW Alphera Financial Services when arranging finance for my BMW M4.From the outset, my enquiry was handled efficiently, professionally, and with genuine care. They took the time to understand my requirements and put together a finance package that worked perfectly for me, making the whole process smooth and stress-free.In a world where truly great service is becoming rare, it’s important to recognise it when it’s delivered — and this was first-class from start to finish. Well Done Shawn, Well Done TayybaFive stars without hesitation. I’ll definitely be calling them again for my next car.
Absolute gutter company the lowest of the low i was treated like garbage by this company and they turned up to court with the big boss man ceo and tried to put orders on me to silence me from tellin you what they are like they sold me a car on a false mot and refused to let me reject it when it was taken off the road as a mot failure the cars are under safety recalls for bursting into flames which they no about but are not doin nothing about but still sell them and claim no responsibillity for but when you the buyer have an issue they will collude with the dealer and blame you and damge your credit trating and make you liable whilst blming you if you do anything about it they run for the solicitors and then try silence you and claim limitations and all sorts with thier solicitors anything not to give u back what they owe you the ceo even claims he dont work there in letters but turns up to my hearing holding an alphabet bag big giveaway of where u work mate and the company and the estate your from shows the truthfulness of you and your solicitors but what I'm saying is baseless and no merit but I'm sure your customers who read this will disagree and see you from what you are a spineless bald headed moron that tells lies for a company who would replace you tomorrow if you dropped dead in a car that caught fire like the one you sold me. Sad but probably true eh think about that when u treat us like garbage without us you don't sell cars you also don't want people knowing that I was called an obscene name on my logbook for complaining which the DVLA categorically stated it came from the dealership you colluded with. Its time you owned up to your responsibility and paid me what you owed in the first place we would be here now. you hope the matter gets resolved for me you have offered a sum by your previous solicitor only to change to the solicitor you are with now because I refused to sign a nda and not play ball my mum had a accident in Sytner's car park to which they claimed they had no working cctv all evidence has been provided to you and your solicitor but they say my claims are baseless she had breast cancer at the time when your dealer breached the warranty and left me stranded at the dealer over 20 odd miles from home and the got a taxi or BMW product for other customers as part of the warranty from enterprise but not me my mum had to fetch me and the taxi drove in to her and claimed for everything saying she reversed into him when she was stationary you refused to help your customer and this led to a stroke the car was replaced instead of rejected and i was put in a worse position as the car was on a false mot and subsequently caught fire you would not let me reject it and damaged my credit rating you have never reimbursed me what you owe me but your solicitor says limitations act this does not stand when your dealer new i was disabled and had mental health especially when the dealer supplied me a Motability car as u both have said i was a previous returning customer so they would of known my history bit hard to argue that would u like me to get Motability to come to court with me against your CEO next time I'm putting this here as all your customers can see how you treat us customers and my family you have taken a car that my brother left me when he passed. if you think this is acceptable then your just as bad as the dealership. your solicitor tried to put an order on me to silence me in court to try and stop me telling people about what you are like but that has failed so now i am going to make sure your customers know what your company is like whether that's alpehara or bmwfs as Ur all one company something your solicitor denied and said you're a non-legal entity claimed it was wrongful sue. limitations act does not stand for someone with a disability as long as they have a disability, plus section 32 fraud concealment adn mistake you concealed the false mot certificate and did not hand it to the ombudsman did you as you did not want me to reject it but wanted to say the ombudsmen had exonerated you from all wrong doing so that is a argument that is compelling enough to set limitations aside under section 32 of limitations act therefore limitations act does not apply here so it shows what sort if company you actually are and will do anything to run the clock down to try anything to get out of paying what you owe.
Amanda G was brilliant and made the process of refinancing my car super simple. I rang for a quote, then rang back to take deal out and got her again! She went through questions quickly but clearly, was knowledgeable when I had questions and had my finance deal through to sign within 15 minutes. It was such a simple process and just what I needed in the middle of a busy day.
I would have given 0 if there was chance.It is a symbol of pure greed at BMW. They will lie outright so BEWARE.No wonder there were scams like DCA! In my case BMW admitted they had paid commision. Then I purchased another vehicle (before DCA scandal broke). Top of the range X7. Had huge issues on a brand new car like windows unlocking opening randomly when parked etc. BMW Financial, BMW and Marshalls dealer were non-responsive. They were pretty much colluding amongst themselves. MY emails were ignored. The kept passing the buck to each other. No customer care, no empathy and total sharks. Avoid purchasing via BMW FInancials like a plague.Now back to the DCA claim, following the above, BMW Financial suddenly writes me a letter claimicatio ing I was on Perosnal Hire COntract" and not "personal Purchase contract" so I would not be compensated as advised by the FCA. A Total fabrication and a lie! I even have emails from their dodgy dealer telling me how my car would have a "residual" value at the ebnd of the term and I could use that to purchae another BMW etc etc. SOmething which is not even available in "perosnal contract hire".So this BMW mafia is lying outright and will go to any length to accept liability,. Don't be fooled by their false warranties and sense of security! Avoid financing your car through them.
I was satisfied with the service for the number of years I was with BMW and have placed a new car with them. However, paying a settlement on my car using their reference number on Friday the 9th I was informed today that they hadn't received payment when I checked with them, and advised to check with my bank.I phoned my bank who confirmed the payment and I called back and sis the security checks again.This time (within 30 mins of fist call), they informed me they had received and that we had given a reference number with a missing digit.This was not the case as we took a screenshot before payment.BMW then stated that the payment would take another two days to come off my account. Not sure if they do this as a standard to accumulate revenue through interest, as this also happened when we paid for my son's car??? Really annoying as it resulted in a number of phone calls, repeated security questions and was an unnecessary waste of time to reaolve!!!!!
I have used BMW finance for a number of years, I must be the odd one out, never had a problem and always very helpful. Especially on my last contact today, Amanda Graham was the representative, very patient, offered guidance and went through my varying option. For my particular case, I found her very helpful and nothing was too much trouble, please ensure Amanda receives this feedback.
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
