Review Time
Oh, brace yourself for a thrilling saga of incompetence! The service's wait times make a slow-motion sloth look like an Olympic sprinter. I've had more success communicating with carrier pigeons than reaching a human at this place.I get it, they want us to embrace the wonders of the online world. However, their web portal is like a lost tourist in a maze – utterly clueless and incapable of finding my new post-code. It's so behind the times; even dial-up internet is shaking its head in disappointment.Hey, BMW, maybe redirect some of that marketing budget into hiring a wizard to fix your software. If only your customer service was as fast as your flashy ads, we might not be having this delightful conversation about your mind-boggling inefficiency.
Absolutely horrendous service. Constantly being fobbed off for a small change that was needed. Had to call 9 times to be able to get what it was amended.Many of the staff I spoke to are rude, abrupt and unhelpful. I was on hold for one hour and Jason in end of agreement cut me off and did not call back after he advised he would if we got disconnected. Avoid!!!!
Absolutely terrible service, extended my agreement 1 month so i could clear funds to make the final payment the month after. Extension agreed, documentation received which inc new payment schedule and confirmed DD, only to get a message from my bank today to say that i have insufficient funds in my account. Contacted the bank to find out BMWFS have been trying to take the final payment today! not the agreed date. After being on hold/cut off/told different options about setting up a standing order i spoke again with my bank who told me to not do any of those things and to set up a new DD so money is covered under DD guarantee.BMWFS still insisting i just make manual payments to them, finally after another phone call and a significant amount of time on hold I have completed a new DD mandate. I doubt it will make much difference but this will be the last time i take finance with this company as they are not trustworthy, so difficult to deal with and nobody seems to care. NO gesture of goodwill for the fact that all of this was there fault, i followed their rules and still had to waste time and effort calling and calling to get a resolution. I will be escalating this further within BMWFS and with the Ombudsman.
I cannot say enough about how bad my experience has been. Long story but BMW FS agreed to stop 1 month's payment as I had to wait 6 months for a replacement part. There was an issue with this and I stopped the payment myself. BMWFS FINALLY refunded the payment during which time, my bank had done the same. Within a week, I was sent an unpleasant letter saying I was in arrears. I called twice - no answer as usual and cut off. FINALLY got through and was told, unless I paid this amount, they would not do anything to ensure this did not go against my credit rating. I paid back the amount ans was promised a phone call. NOTHING. As usual. I am now looking at ditching BMW FS and all of BMW completely. It is a shambles. Disgraceful. Steer clear of them all.
Ongoing issues with BMW finance. Honestly the worst company to deal with, avoid at all costs. They made a complete mess of my agreement and still attempted to to payment after I paid off my finance in full.Then after a prolonged complaints process they offer me a goodwill gesture payment. Guess what, they haven’t paid it after 5 weeks despite me signing and returning a declaration. Disgusting service and the complaints department is only open part-time and trying to actually speak to anyone in complaints is impossible. Try emailing and you get an automated reply stating they will reply within 10 working days, they do not!Look at the reviews, all these negatives aren’t a coincidence.BMW finance will comment, please contact us to discuss further, but how can we communicate with you because nobody in escalation’s answers the phone or respond to emails. Avoid BMW finance.
Shocking experience BMW have made a mistake- and have not yet rectified the error. The result is distress and financial difficulty for myself and my wife. As I write this review I have been on hold to BMW Financial services for over an HOUR....We shall be escalating the matter to the FCA (3 months now and no movement on the issue) I expected better from BMW.
If could give a 0 I would. Absolutely hurrendous experience with BMW FS. After having second thoughts during the 14 day cooling off period of a PCP deal I called them up to settle the finance and withdraw from the deal. This alone took around 2 hours on the phone. Mostly on hold. I transfered the settlement amount to them via bank transfer. A week and a half on, despite several phone calls and another 1.5hours on the phone, and I still haven't received any confirmation that my payment has been recieved nevermind the arrangement has been cancelled. Today I lost my patience and insisted on it being dealt with. So, after a total of nearly 5 hours on the phone I have now, after practically begging for it, got and email confirmation that they no longer have a financial interest in the car. For the entire process I received 0 emails from them and 0 phone calls. Every person I spoke to had to seek authorisation/clarification from a 'manager'. It seems the people who answer the phones might as well not be there as they have absolutely zero authority. I am still not feeling confident that it is all settled. It has left me with a very bitter taste in my mouth and I will be thinking twice before buying another bmw and I will certainly never think about BMW Financial Services ever again. Be warned, not only are they incredibly expensive, their customer service is absolutely shocking! Buyer beware.
Shockingly, BMW Finance have now happily responded to my review below, and have contacted my Credit Reference Agency three times(!!) but aside from a holding email to me, I have received NOTHING!Not only have they refused to acknowledge anything I put in my email, but they have not provided me with any way to make any payment to sort out the credit issue, AND they have actively ignored my request for reasonable adjustments due to having a legally recognised disability.I will be contacting the Financial Ombudsman today for formal investigation because this treatment is just disgusting, discriminatory, and intently aimed at causing me stress and inability to resolve any issues.
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
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