Review Time
Absolutely do not purchase from this website. I purchased pendant lights and they came not suitable for a North American junction box. I am attempting to return them as per their 30 return policy and the rep I am speaking with, Stephanie, has done everything she can to discourage me from making this return. Her lack of replies in a timely manor and attempts to talk me out of the return have pushed us beyond the 30 days and now they are saying they will not honour it. The 30 day return period false advertising, they will not let you make returns and now I am stuck with lights that don’t work and out an extra $800 for the new ones I had to purchase instead.
I ordered one light to just see if this pricing for unique designs was reliable. The light came(to Canada); the build quality of the light itself for the price is OK and the design is as shown on the website. However my main issue is the product most likely comes from China directly. There is only one Chinese sticker on the light; nothing in English. There was also no instruction or a single piece of paper explaining what kind of power etc. the light needs. This means it does not have US or Canada certification and you can potentially get in trouble using this light for a project. Turned out it was a low-voltage light and there is no transformer on the light and you have to add that separately which is ridiculous for a wall sconce. This makes installation hard, costly and complicated for no reason. AND the main issue being there is no specification on the website for the lights; looks like the people selling it don't have any idea how the light is manufactured. I emailed the customer service to get some explanation or guide as to how I should install the light and what was the specs of the light and got no answer. These issues make me rate this company extremely unreliable and unprofessional.
Would give 0 star if possible. Purchased lights while doing Reno’s six months out. Noback in the house, just took the item out of the box and have a few issues with the product.1. Light bulbs will not go into the socket properly2. They are not CSA certified, therefore no electrician will touch them. This is misleading as you show Canadian prices and you would think they are meant for Canada.3. All lighting wiring in Canada is black and white. The lights that were received is blue and brown… I don’t even want to attempt wiring to have my new house burned from wrong wiring4. The base of the lights are the incorrect size. In Canada we have much bigger bases which this will not fit.Company will not return or stand behind product.
Great designs, reasonable prices, and solid customer support. I’ve ordered several items from BO-HA, including wall sconces and pendant lights. Their designs are modern and stylish, fitting perfectly in different spaces. Pricing is competitive, especially considering the quality.
I got trouble with missing parts of my order #8623 of an Amba light (09/29/24) that never came to me. I called delivery supplier, I sent pictures to them, I sent also many emails and no one do nothing to send the missing parts to me as they proposed.It has been many weeks now, I discuss and discuss and discuss about what is going on and when will they send the missing parts as they wrote. So long wait, so bad experience.
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