Review Time
I recently returned some items from a recent purchase and was issued a gift card instead of a refund to my original payment method. I did not select this option and was unaware that I had to make a choice. Historically, I have always received my refunds back to my original payment method. I wouldn't opt for a gift card, even if I had known it was an option. Upon reviewing my return, I couldn't find any selection for my refund; it simply stated that it would be issued as a gift card. This seems like a default method to avoid providing a refund. I will not be shopping here again and advise others to be cautious when returning items.
I returned an order, but my refund came as a gift card. They claim I chose this option, but I definitely did not. I was unaware that a gift card refund was even an option. I've heard it defaults to this. I'm very unhappy and will not shop with them again.
I followed the return instructions perfectly and even received confirmation of my return on December 6. Yet, my return was never processed, and now I'm being pursued for €58, as if I've done something wrong. I have all the evidence: return confirmation, tracking, and their email acknowledging receipt. But still no refund, no adequate response, and no resolution. The customer is left with the stress, extra costs, and payment threats due to their internal issues. This is highly unprofessional and unacceptable. Customers shouldn't have to fight to avoid paying for items they returned properly. I will take further action if this isn't resolved soon. Think carefully before ordering here — returns are clearly unreliable.
I ordered an item and issued a return, but my refund came as a gift card. They claim I chose this option, but I didn't even know that was a possibility. I've heard others say it defaults to this. I'm not satisfied and will not shop here again.
In August, I placed an order, and the clothes were such poor quality that most had to be returned. The online returns portal failed, so I contacted their text service. The agent arranged my return, and I specifically requested a refund to my original payment method, not a gift card. After returning the items, I received a gift card instead. I have proof of everything in texts. After multiple attempts to reach them, they claimed I had chosen the gift card option. They clearly did not care about their own agent's process. I tried to use the gift card for £49.18, only to find it expires in 90 days?! How can they limit a gift card from a refund?! I'm appalled. They took back the items, processed the refund incorrectly, and now I’m out £50 for items I no longer have. Avoid this service; the customer service is non-existent, the refund policy is a scam, and the product quality is terrible.
Can someone please get in touch with me? I can only reach out via text and haven't spoken to anyone directly. I placed an order, received the delivery update, and got the items, but I never got an order confirmation email, just a welcome message. I have an account, but the app won't let me access it. Even after resetting my password, I still can't log in. I have items to return, but I can't because I don't have my order details.
NEVER try to return anything! No replies to emails, and WhatsApp messages just get sent to customer service with no follow-up. Even if they were giving things away, I wouldn't use them again. It's a frustrating cycle! I still have items to return from mid-September, but I can't get an answer. It feels like they have one person in customer service who is rarely available.
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