boxhero-underwear.com

1.1
1.1 Based on 140 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.1

/
5

140 Reviews

5 Star
0%
4 Star
0%
3 Star
2%
2 Star
4%
1 Star
94%

All Reviews

Filter Reviews

Review Time

James Laub
I would warn consumers not to order from this company. It has been over 30 days since I ordered and

I would warn consumers not to order from this company. It has been over 30 days since I ordered and still no product. The tracking is straight out of China.

1
Date of experience: Feb 24, 2026
John Henry
I bought a bundle that came with 5 pair with 2 free pair. They are really comfortable but 4-5 pair h

I bought a bundle that came with 5 pair with 2 free pair. They are really comfortable but 4-5 pair have ripped in between the leg area. I've contacted customer support with no resolution. Don't waste your money on this product.

1
Date of experience: Feb 21, 2026
Ken Popovich
I placed an order November 2025 hl, they sent two different sizes, I sent a email, got a response fa

I placed an order November 2025 hl, they sent two different sizes, I sent a email, got a response fast! They said don’t worry, just cover shipping and we will replace with the correct size ,
Now it is Feb, 2036 and still waiting, every email is the same, saying don’t worry they are just busy and will be ship soon, always by Julie, phone number goes to voice mail! Would not recommend to anyone!

1
Date of experience: Feb 05, 2026
donald.knightntlworld.comgtemp
Do not order other these thieves they have taken my mo etc sent the wrong order then taken more mone

Do not order other these thieves they have taken my mo etc sent the wrong order then taken more money for me to change my order and are refusing to send my replacement i will never recommend this bunch of shisters

1
Date of experience: Jan 30, 2026
Mike Forehand
Has anyone initiated a class action with this company yet? If so, I would be interested in joining.

Has anyone initiated a class action with this company yet? If so, I would be interested in joining.

I initiated an exchange in August 2025 as there were holes in the boxer briefs after only a few months of use. It is January 25, 2026. Still no product, despite paying $9.95 additional in shipping.

1
Date of experience: Jan 25, 2026
Michelle Lewis
ONE STAR - Misleading Checkout and Poor Customer Support AVOID THIS SERVICE

ONE STAR - Misleading Checkout and Poor Customer Support
AVOID THIS SERVICE
What occurred:
During the checkout, I encountered upsell offers (discount items and monthly subscriptions). I selected “NO” for both and proceeded to confirm my order.
Their checkout system UNEXPECTEDLY added the declined items and DOUBLED my order without my consent.
My attempts to resolve it:
Within minutes, I: ∙ Tried to cancel through their platform ∙ Sent an email requesting cancellation ∙ Replied to the order confirmation asking for cancellation ∙ Replied to the shipping confirmation also requesting cancellation
Their response: ∙ Ignored all emails until after shipping ∙ Sent the incorrect order anyway ∙ Refused to provide a prepaid return label ∙ Expected ME to cover return shipping for THEIR mistake ∙ Will only “decide on my refund” AFTER I pay for shipping
This is a scam:
The checkout process is crafted to mislead you into purchasing more than intended. When confronted, they deny responsibility and demand that YOU pay to correct THEIR error.
No phone support - only email, which they ignore.
Complaint Filed
I’ve submitted a formal complaint regarding deceptive trade practices and initiated a chargeback with my credit card.
WARNING: If you decide to order from this service, scrutinize your order confirmation VERY carefully. Their checkout process will add items you declined.

1
Date of experience: Dec 30, 2025
Asnolphe
Disappointing Experience with the Product and Support

I ordered the underwear online and washed them for safety before wearing. Unfortunately, they shrunk two sizes. I reached out to the support team, but they were unhelpful. I've been trying to get a replacement for over 30 days, and the hassle isn’t worth it. They don't seem to stand behind their product, and their treatment of dissatisfied customers is rude and unprofessional. I will not be purchasing from this company again due to the poor quality of the product and the terrible customer service. I could mention the names of those I interacted with, but I’ll wait to see if there is any resolution.

1
Date of experience: Dec 29, 2025
Gavin Morris
Disappointed with the sizing and lack of follow-up

I placed an order in August and really liked the underwear, but they sent the wrong size. They promised to send the correct size along with a twenty-five dollar gift card, but I have yet to receive either. I won't be ordering from them again.

1
Date of experience: Dec 19, 2025
Ollie
Inconsistent product sizes and poor refund process

The sizes of the products varied significantly. I compared pairs and found them to be mismatched within the same package. After returning the items and providing tracking information, I was asked for a photo of the products upon their arrival. However, I still haven't received my refund. It seems like they might be delaying to avoid processing it.

1
Date of experience: Dec 06, 2025
Heather Cooper
Avoid This Seller

I ordered underwear and swimsuits eight months ago, and it took nearly two months to receive my order. They sent the wrong sizes and colors. Although customer service initially responded quickly, they only sent a replacement for the underwear. After multiple emails, I was promised the correct swimsuits, but four weeks later, I received the wrong items again. After eight months and many emails, I still haven't received what I ordered.

1
Date of experience: Dec 05, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More