Review Time
I've been using the EV chargers at a location for the past year. While I understand that winter charging can take longer, I've found that other non-rapid providers charge much faster. Additionally, the company charges £60 to ensure you have sufficient funds, which is reasonable, but it takes up to 3 days to get any unused funds returned to your account. I've noticed a drop in users at this company recently. I also have a subscription for lower rates, but it hasn't been beneficial since other providers offer lower prices without a subscription. Therefore, I will be canceling and opting for other providers that charge my vehicle more quickly and affordably.
As a long-time subscriber to this service, I used to be very satisfied. However, they've recently implemented a new payment feature that requires an advance payment of £60 before charging. Today, I spent two hours trying to charge my car, which ended up costing me £120. The charging point was malfunctioning, and each time it restarted, it deducted the £60 again. Now, it feels like I'm spending more than I would with other options. I recommend avoiding the payment plan and opting for different charging stations instead.
I’m a subscriber to this service and it used to be great. They have introduce this new payment feature where they take £60 in advance of your charging. Today it took me two hours to charge my car and cost me £120. The charging point was throwing a hissy fit so every time it restarted it took the £60 again so now it feels like I’m saving with BP instead of my bank. Avoid being part of the payment plan and I now choose to go to other charges instead.
We attended RockChoir Ultimate Christmas party event on Saturday 29 November. We queued 20 mins to get into coach park. A further 20 mins for ladies toilets and another 15 mins for food which was limited in choice with nothing for a vegetarian other than a meagre carton of chips for £7.50. We were told we could not bring any food or drink into arena but could fill water bottles inside. The water stations were poorly signed with enormous queues forcing us to buy bottled water at yet more exorbitant prices of £3.75 for 1/2litre. The dreadful queues and lack of adequate facilities marred what should have been a fun occasion. I shall not be returning. BP you should be ashamed!
Electric vehicles aren’t a nightmare—until you end up at a charging station like BP Pulse at Guys Cliffe SF Connect near Warwick. Here’s what went wrong.We arrived with 10 miles left on the battery and tried to start a charge using a bank card. The machine refused to accept it. For some reason, BP Pulse simply doesn’t like Lloyds Bank debit cards—the terminal kept saying the payment was denied.So we tried the next option: download the BP Pulse app, register, and pay through that. The payment finally went through—but there was no £10 or £20 option. The minimum pre-authorisation was £60.Why does BP have to take £60 upfront?Why are they allowed to hold customer money for 2–3 days, even if the user only charges £10 worth of electricity?It’s terrible design. They clearly don’t have the technology to let the customer choose how much they want to pay before charging.And things got worse.Because we only had 10 miles left, we couldn’t leave. We called BP customer support. The support person was very kind and tried his best—he could see our payment coming through and attempted to trigger the charge remotely. He tried at least 10 times, on both charger 1 and charger 2. Every attempt activated and then immediately failed with no explanation.At this point, it seemed obvious that BP Pulse doesn’t work with Lloyds TSB cards, and it also doesn’t work reliably with Teslas.We spent another 40 minutes trying. The support agent didn’t give up, but the chargers simply would not start. He asked us to try initiating payment via the BP Pulse website directly. We did—another £60 pre-authorisation swallowed—but again nothing worked. Yes, I know the money will eventually be refunded, but they still hold it for days.We eventually limped over to the nearest Tesco charger… and it worked perfectly, first try.So here’s the nightmare:You arrive at a BP Pulse station with 10 miles left, you are forced to pre-authorise £120, nothing works, the money is still held, and you waste 40 minutes on the phone with support who cannot fix the issue.So here’s what you need to beware of with BP Pulse:They take £60 every time you attempt to start a charge.They are incompatible with some banks, including Lloyds.They are unreliable with Teslas.They charge £0.89 per kWh, nearly double Tesla’s price—and still provide worse service.With all that, do you get the service you pay for? No, you don’t.So what exactly is going wrong with BP Pulse as a company?Outdated technology.Poor payment systems.High prices.No effective oversight.EVs may be subsidised, and charging providers can seemingly charge Willy Nilly—but BP Pulse is leading the race in the worst possible way.
When i needed BP pulse was not avaialable due to a transcetion which i already paid but was still in process for over a week....plus not cheap even as uber driver ....charged my EV at local Instavolt....straight forward cheap and quick
Claim your business profile now and gain access to all features and respond to customer reviews.
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles.
Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go.
On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving.
> 35 million
electric vehicle charging sessions delivered
200,000 miles
of zero tailpipe emission driving enabled
> 50,000 drivers
empowered to charge from homeSee more
autonom.ro
sytner.co.uk
carcoversfactory.com
europcar.es
avanzabus.com
www.alshaws.co.uk
matchfreightlines.com
motorway.co.uk
freshenify.co.uk
chargemap.com
