Review Time
I had a problem with a Brabantia kitchen bin which was resolved when I was informed that it was covered by a 10 year warranty! Quite exceptional help from the customer advisor in dealing with the matter and the replacement part was placed on order for delivery in 3-5 days. 5 Star service !!
I had a problem with a Brabantia kitchen bin which was resolved when I was informed that it was covered by a 10 year warranty! Quite exceptional help from the customer advisor in dealing with the matter and the replacement part was placed on order for delivery in 3-5 days. 5 Star service !!
After 10+ years of excellent service, the catch on our Brabantia roll-top bread bin failed. Then I read what they say about their environmental credentials on their website, so I contacted them to see if spare parts were still available. They immediately sent me a complementary catch. This arrived safely, the next day; fitting proved straightforward and it now works perfectly. I would have been happy to pay for a new catch, so they went way beyond my expectations. I wish more companies were like this, especially given our planet has such tough environmental challenges!
Called Brabantia when the closure on my bin broke. I told them it was a 13 year old product - 'No Problem!They a new closure by mail within 2 days - No Cost!What a CRM story! - a great company 'walking the extra mile" and delighting a long time Customer
Terrible company. I have 6 of their waste disposal products at home. The touch lid bins in the bathrooms have the most flimsy mechanisms which regularly snap. How hard it is to design and manufacture a bin that actually opens? Extremely frustrating - useless for its intended purpose. I am sick of having to order replacement lids/catches. I spent over £200 on my 2x30l kitchen bin. As others have said, it is made of the flimsiest material that you only have to breathe on for it to dent. I politely emailed customer service who were most unhelpful telling me that this is wear and tear (Sasha). I have had other similar metal bins in the past which cost much less that have never ending up looking unsightly due to dents. I’m surprised this company is still trading.
Brabantia Customer Care has had its fair share of problems, dealing with failed deliveries by its designated courier, carrying a package for me. I've made three phone calls & each time, the Care Assistants went out of their way to facilitate delivery. On the last occasion, the assistant and I tracked the progress of the van. We were on the phone for just under an hour! I can't praise the Customer Care Assistants highly enough. Going the extra mile just doesn't come close.
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Timeless products for kitchen and home: waste bins, cookware, food storage and laundry. Brabantia makes household chores more fun with beautiful designed products. Reliable service.
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