Review Time
ConvertPlus is a great Product of BrainForce. I used it now in two projects. It is easy to setup and has all features.I had a little issue with CSS and the Support helped within hours. It was blazing fast. Even they did a littel Video that i can help myself the next time.
These people run astra themes, which worked okay, i still had to get a ton of plugins to supplement their professional plan, which is fine, the reason I rate them low is once they process an automatic renewal, they will not process a refund. I get it that it is my fault, but why do you need to take money you are not earning, I have since cancelled the plan, the website is dead, but why not refund me the money. I was a paying customer and now you won't process a refund for services that were for a dead website. Sucks, and especially sucks right before Christmas. UPDATE: they did end up refunding me full amount of money after they saw this review. I don't think they updated their policy, but maybe they will. Merry Christmas Everyone, and thanks to Brainforce for being nice about it. I do appreciate it, but I am leaving the review up for a warning. Although I moved the stars from 1-3. Fair
I never received the download I purchased even after making contact 3 times. I was ran in a circle and still didn't receive the product. On the third day trying to get this fixed and still nothing. My site can not be completed due to this delay at such a busy time of the year for a shop. I've sent screenshots with proof of purchase with a return message that this can take up to 24 more hours. Unbelieveable!
Startet a support question about CSS files always is giving an error 404 after user is updating the page, if the user is not purging cache. I did that 2 months ago.Since then, they have just tried to say that this is our servers fault, despite that this is going on at different server setups.Astra is the only theme in the WP universe that does this, and I don't think they are capable of understanding my issue, since it has just been the same answer for each 2 months. I will not recommend using Astra any more. Use Hello Elementor. Astra is using alot of bloated HTML and CSS in the source code, and in 2024 there is better themes to use.
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