Review Time
not only have i lived in brent all my life,but i am so sad to live in brent all my life .it all started when i clocked there is a court on every corner what a thing to see growing upnot realising they have set us up for failureschools making you feel like you will amount to nothing,no value for money,every corner lined with a tesco or sainsburys express,the parks all the trees cut down so they keep tabs on you,its depressingyou see people in west east and south acheiving things in life,but we are here trapped because brent isnt for the people they have been against us from the jumpall you want is money ,soon as my mother died sh wasnt in her grave before a letter to start paying anything my mother owed,then they tripled my tax .they bully you with bailiff enforcement,im here just trying to gt my life together and they dream up a bill that is so unreallistic,all my bills are high as everybodys but to have tax as high as rent,there is something seriously wrong going on here.its designed to scare you and live at the mercy of these people,council is not what i would call you.the question is when is someone going to sort them out,they want you to fear themthey want your money and valublesthey want you to kill yourself ,its one less person they have to talk tobut i bet they will find a way to gt your money thenits more than disgustingyou are playing with peoples livesthey keep getting away with it,it was no surprise we are the worst borough,if your main focus is cash and not the residents then you are a part of the problembeing on hold to sort things out for 1hour and 20 minutes is unacceptable,and yes when you pick up,u either put the phone down or say its not your department,unless there is 2 people working you guys need to resign and start again because the level of vile service ive experienced is not right .we want a life and be able to do things justy like the other boroughs but this 1984 thing you have i can see isnt going to change until someone fights these bullies and do something good for a change,is my life just to pay bills to you anytime you dream up a numberyou cant even vent properly on these sites anymore because these big companys hate the truth.i hate you brent from the bottom of my heart,i wish you the wrst xmas like the rest of ussuffering,bullies,nasty bullies who are not worth a d amn
I just want to give recognition to the great customer service I received from Laila & Amina (I hope I’m spelling it right) during OOH on 22.11.25. They were quick to resolve my query, ensured it was escalated to the right team and had wonderful telephone skills. Absolutely amazing & helpful. We need more admin staff like them.
Councillor Mohammed Butt,Let’s not pretend anymore. Brent didn’t just “slip” in a ranking — under your leadership it has fallen, rotted and sunk to the absolute bottom, now officially named the worst borough in London, confirmed by the Telegraph and amplified by Time Out for all to see.32 out of 32. Last. The worst place to live in the capital.That’s your legacy.Once upon a time, Brent had community pride. It had character, dignity, and hope. Now? It’s dirty, neglected, crime-ridden, chaotic and visibly decaying. It is filthy. Rubbish-strewn streets, illegal dumping unaddressed, overdevelopment with zero infrastructure support, rising crime, collapsing public trust — you’ve presided over it all while acting as though residents should be grateful for the slow-motion destruction of their home.Let’s be crystal clear:✅ Brent is visibly filthy.✅ Public areas are a disgrace.✅ Green spaces feel neglected or unsafe.✅ Hospitality is ranked near rock bottom (14 points!).✅ Culture has withered.✅ Infrastructure is crumbling under mismanagement.✅ Residents feel ignored, unheard, and abandoned.This did not “just happen”. It happened on your watch, while you and your circle clung to power with performative “engagement” and empty PR lines about “community investment” that nobody sees and nobody believes.You had years to turn things around. Instead, Brent has hit national headlines for being the worst of the worst. Do you understand what it means to residents to open their phones and see their borough held up as a punchline?If this were a private company, the CEO would be gone by morning.If this were a football club, the manager would be booed out of the stadium.If this were any position based on merit, you’d be finished already.Instead, Brent is stuck with a leadership more focused on political positioning than on actually cleaning the streets or making residents feel safe and proud again.So here it is, bluntly and unapologetically:👉 Your position is untenable.👉 The borough is failing under your leadership.👉 You should resign immediately and allow someone competent, serious and accountable to take control before further damage is done.Unless you can produce immediate, measurable actions backed by transparent funding and real timelines — not the usual vague promises and slogans — then the only honourable move left is resignation.But let’s be honest: honour has been notably absent from Brent’s leadership for quite some time.Step aside. Brent deserves better than this.
I've spent months trying to resolve multiple issues around council tax. Somehow, this week, this time I spoke to an incredibly polite and helpful woman who went through my issues one by one and resolved them.It was late on Thu 23rd, but she took her time. I should have asked her name to thank her specifically, but thank you for sorting everything out.
The worst council I have ever had to deal with. It would appear that the Council leaders care very little for the environment or the residents.Litter everywhere no regard for keeping the area clean. Despite putting out posters regarding the dumping of rubbish it is not acted on. The centre of Wembley is a disgrace people spitting red liquid dirty disgusting pavements, filthy shop fronts. A disgrace for a borough with the national stadium not to mention major events arena. I would be interested to know what the council does with the revenues collected from all these events. The residents are time and time again inconvenienced by these events without any redress and yet there is no evidence of where the money goes.The districts are filthy the roads in poor conditions. Previous public buildings are sold to people or developers unknown without any previous sale signs.The gangster approach to leaving reviews on Brent website is a deterrent in itself the threat is that one’s contact details will be fully published.I am not surprised Brent is bottom of the press league table of desirable Boroughs to live in.I have lived here for almost 30 years and have seen the constant decline in the Borough.I am so very disappointed with Brent councillors.
Brent Council’s website is extremely frustrating – it constantly asks to link my account, even for simple queries. Customer service is just as bad: calls take forever to connect, and when someone finally answers, they either say it’s not their department or just disconnect. Very poor service for such basic needs.
Since July 2025, I been asking the council to open the electricity meter door, so that I can top up my voucher. And of course we're now in 2026, and their still haven't opened it. My supplies can see how much credit, is on my smart meter. Sitting in a freezing cold flat, is unexceptionable.
What a terrible in person customer support team and services. They are unfriendly and arroagant. They look unhappy and doesn't even smile. They always busy talking with each other or checking their phone. The lady who manages them seem very busy yapping. The short guy has been very rude and arrogant coupld of times to people as if we are buggers waiting for our turn. Needs lots of improvements, I would say. We are taxpayers and dont want such kind of treatments.
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