brent.gov.uk

1.2
1.2 Based on 87 reviews

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Average Rating

1.2

/
5

87 Reviews

5 Star
2%
4 Star
1%
3 Star
1%
2 Star
0%
1 Star
95%

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Haisley Butler
Potholes

Potholes, potholes …Potholes everywhere!3 years later and even after contacting council to say my car tyre burst because of the ridiclous number of potholes in Brent nothing has changed. Cricklewood high street is terrible for it!! Every two seconds massive pothole.

1
Date of experience: Jan 10, 2023
Ed Butler
If this star thing start with 0 then…

If this star thing start with 0 then surely I would rate 0 worst council, housing officer change and no one bothered to inform or new one to introduce their self..they never replied to my any of the emails but instead they call and respond..each time I put enquiry on my account online and it says we'll get back to you respond to your enquiry in 7 to 10 working days and after months all of a sudden I receive email then your enquiry has been solved hope you happy with the outcomes, what outcomes, what enquiry has been solved god knows and then your case has been closed. They call early in the morning with unknown numbers around 7.30 or 8 and mostly after 5..but if I want to call then office hours 9 to 5 .lists goes on and on..

1
Date of experience: Nov 05, 2022
Miranda
Pay more attention to People rather than Statistics

If Brent Council would put a little more effort into actually helping people and not being overly concern about statistics and comparing statistics to other departments and putting greater pressure on Wates who is responsible for so many council housing repairs then they might actually get to a two star rating.

1
Date of experience: Nov 03, 2022
Lorraine Scott
Absolutely disgusting was on the phone…

Absolutely disgusting was on the phone for an hour and 40 minutes got cut off then rang back and was on the phone for further 30 minutes still no answer what can they be doing it’s not like they’re fixing anything because they don’t fix nothing what is the point of the new system if it’s still no good

1
Date of experience: Sep 13, 2022
AC62
The worst leaseholder services you could imagine

The only thing Brent Leaseholder Management does with any efficiency is collect Service Charges. For anything else, they're completely incompetent. From uncollected bins to dangerously overgrowing trees, to water leaks lasting weeks, we've had them all and they really couldn't care less. Don't waste your time phoning - 30 mins waiting time isn't unusual, and they regularly cut you off because working a phone system is beyond them. Don't log issues by email - an automated message tells you you'll be waiting up to 10 days - in reality, you don't hear anything. If you're thinking of buying property, and it means having anything to do with them, think really carefully beforehand.

1
Date of experience: Sep 03, 2022
AH24
Worst council ever

Worst council ever. Website never works so you have to email and call them for everything and deal with personnel which is unhelpful and straight rude. If it was possible I would give 0 stars.

1
Date of experience: Aug 23, 2022
Antisocial Noise No Help!!

Trying to make a complaint about abti sicial nightmare noisey neighbours. The person on the conplaints line says he can not guarantee our infomstion wont be accessable by the people we are complsining about. So our only option is to annonsmously complain online. We are going through hell with antisocial noise and brent council offer no help at allno empathy or support for familys to deal with antisocial people

1
Date of experience: Aug 21, 2022
Sidney Lewis
Lazy Incompetent Clown Circus

These people do anything to get out of not doing work. Might as well employ some animals from the local zoo. Reported noise disturbances nothing happened…reported a public alleyway overgrowing weeds into mine and neighbours gardens…they sent a response about a completely different alley saying it’s private land and they can’t do anything…council tax increases every year beyond inflation rates and yet the area is going downhill

1
Date of experience: Aug 13, 2022
Sharla
Worst council we have ever experienced

Worst council we have ever experienced in London.I bought a flat with lease.It takes years to solve any problems (and I’m not exaggerating).Homeownership team doesn’t reply to emails or send generic unhelpful responses. When you call them, they treat you like a dirt, one lady shouted on me every time I called. They tell you direct on the phone that you cannot make any decisions in your home and only lease owner can decide what you can do in your flat for which you paid so much money.External works take ages, we had scaffolding installed in November 2021, and today (we are in July 22) we still have it on, so far they only painted the house facade, didn’t even scrub the old paint and just paint over it. 3 days job. And it’s going to chip in a few months. They don’t keep you posted. They order wrong materials. They leave rubbish on site. We live like in cage without sun light because we are surrounded by scaffolding for 9 months and no signs of anyone doing anything.They hire the worst contractors. Sometimes these “workers” walk around half naked, chilling under the sun on the rooftop.I’m hearing a lot of similar feedback from neighbours.Streets are covered in rubbish.The only friendly and helpful person was on parking team.

1
Date of experience: Jul 25, 2022
Georgiana Lewis
We understand as a registered charity…

We understand as a registered charity in the UK that it has been ery difficult for councils ,mainly working from homeOur charity had intensively preplanned a fundraising event which should have taken place July 24th 2022We began the plan September 2021, whilst lo know was still in place. We are very concerned in the handling of our application and the implications it has caused. We were forced to cancel our event , the option was No Music, p activities,of course we thought this mist be a joke, then when we have tried to talk to persons assigned ,to no avail,we paid a lot of mo ney getting this Event together to be told 3 weeks before ,it can't go aheadWe have engaged a Solicitor which is more money wasted from our funds and our pockets,We need to have our monies refunded, we had list contractors deposits as it was too late to let them k owSomeone should be held responsible We need an explanation in writing and have not been given one just se t 4 licensing objectivesNot good enough, no one should be treated like this

1
Date of experience: Jun 24, 2022

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