brent.gov.uk

1.2
1.2 Based on 87 reviews

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1.2

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5

87 Reviews

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Ida Brown
BINS BINS BINS everywhere bins are…

BINS BINS BINS everywhere bins are disgusting, they come every two weeks and skip taking all our bin. 1 month they didn't take our bin then they came left one and took 2. BINS are piling up inside our houses waiting for them to take it. This system isn't working at all. We got kids, can't keep bins for long, and if we keep it outside, foxes are gona rip it and make mess. What are we suppose to do? Just pay council tax and not get any service when needed? When we call them to complain they say oh do complain about brent that's the only way. It definitely isn't working.

1
Date of experience: Nov 01, 2023
Mimo_30504
The worse council in uk my fathers…

The worse council in uk my fathers grave stone taken off by brent council carpenders Park Lawn Cemetery by worker's because it is not bronze also rude behaviour by Brent council staffHow disgraceful.

1
Date of experience: Oct 11, 2023
tinezia32
The elderly care service was very bad

The elderly care service was very bad. Last year my mum (80yrs) was meant to have at home care of 4 carers per day. One of the women (who is from Brent Council) visited my mum in hospital and terrified her by telling her she'd have to pay a lot of money for the service. Why the f would anyone EVER do that to a cancer patient? I had to reassure my mum. I contacted the woman (who was hard to reach) and she was evidently working from home and blatantly put me on loudspeaker to have a laugh at my distress. She ignored me when I spoke and was trying to stifle a laugh. She should really not be in a sitting room with her family when she is meant to be working. She said she'd get back to me and never did. It was such a distressing time and I wanted to make sure my mum would get the care she needed but this cruel woman didn't help at all. Brent really need to think about who they hire since elderly care seems to be something they are terrible at.Eventually the carers came. One was good, the other was awful. She was clearly in a rush, she rushed everything, never spoke to my mum. It was clear she wanted to go out or go home as it was a Saturday night. She kept using her mobile phone IN FRONT OF MY MUM and tried to rush her brushing her teeth. Whenever I came back in the room, she quickly put her phone away to pretend to me that she's looking after my mum. She shouldn't be on her best behaviour for me, she should be on her best behaviour for my mum. My mum felt so horrible about being treated that way. It was awful.That girl should never be a carer again. She's a tomboy and I believe West African (as is half of my family). Seriously, she should not be allowed around older people.All of this contributed to my mum's stress which is very bad thing for a cancer patients. My mum passed away 3 days later.

1
Date of experience: Sep 30, 2023
matthewborgert33
A N S W E R T H E P H O N E

A N S W E R T H E P H O N E YOUR AUTOMATED SERVICE DOES NOT WORK DO YOU ACTUALLY WORK?IS ANYBODY THERE??????????

1
Date of experience: Sep 12, 2023
hoggoun62
Utter joke

Utter joke. Got issued a PCN allegedly for stopping on a box junction. Looking at photo I’m the only car who hasn’t got brake lights on so must have been moving, not stopped.PCN taken on 16th June received it in the post on 30th of June so it took 2 weeks to arrive.Basically had to pay immediately on receipt or would have been outside the 14 day discount period. I’m sure they do this on purpose so you don’t have time to challenge or take advice. No excuse for taking 2 weeks in the post.

1
Date of experience: Jun 16, 2023
DR47
Noisy neighbours?Don't count on Brent Council's help

Gov.uk websites states that if you are having a problem with noise like loud music, rowdy parties in your neighbourhood, your council can help you. Believe me, they won't. The app the Brent council require to use to capture noise is a nonsense, and is just a tool to postpone any actions from them. Seems like my sound recordings from 02:00am or 03:00am was just to entertain myself! This ongoing anti-social behaviour impacts my health and well-being, and I started thinking about moving out.

1
Date of experience: May 13, 2023
Justine T.
Worst place to work in!! Don’t do it !

Worst experience of my life !! Don’t do it !!

1
Date of experience: May 11, 2023
Spring
Incompetent, lazy, useless

Incompetent, lazy, useless, losers who can't get another job!Had few issues with these pathetic morons.Found best option is to email Head of Brent and suddenly these people get out of bed!

1
Date of experience: May 08, 2023
Carol
Waited 45 minutes before somebody…

Waited 45 minutes before somebody answered the phone,in the end I was put through a different housing department but I gave up after waiting for ages before talking to somebody.The system is useless.

1
Date of experience: Mar 24, 2023
Cynthia Baker
The council seems to advocate their…

The council seems to advocate their team being dishonest. The said they made a visit to my home and that I was rude and abusive and I wouldn’t let them in to do a visit. I have a doorbell camera and they never even came to my house that day. This is just the tip of the iceberg in their behaviour and it seems to be a common thing amongst their workers which is really unfortunate. The council don’t seem to want to work with their residents.

1
Date of experience: Jan 25, 2023

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