Review Time
Waiting times: A simple enquiry takes a minimum of six weeks to receive a reply—utterly unacceptable for a public body funded by taxpayers.Broken promises: I have spent 12 months trying to set up a direct-debit for my council tax. Despite multiple emails, and online forms, Brent still hasn’t managed—nor even bothered—to do it.Disrespectful tone: After life threw me a curveball and I fell three months behind on payments, the council sent letters filled with language that was hostile, threatening, and frankly degrading. Their wording sits far below basic standards of courtesy, let alone “British values.”Exploiting the uninformed: Brent serves a community with many newcomers to the UK who may not yet know their rights. Instead of guiding people, the council appears to rely on intimidation—an abuse of power that no public authority should tolerate.Lack of accountability: Local papers have already exposed performance issues at Brent, yet nothing changes. The culture of indifference—and sometimes outright contempt—toward residents persists.Bottom line: Brent Council is not fit for purpose in its current state. If you’ve had a similar experience, raise your voice. Don’t be afraid to file a formal complaint. Only collective pressure will force Brent to treat residents with the respect we deserve.
Title: Brent Council and CDER Group are pushing residents into debtI was late on my Council Tax last year because their phone lines didn’t work and the website kept crashing. When I finally got through, I paid everything I owed and started paying monthly again.Months later, they said I still owed for the same period and added penalties. Then they passed my case to CDER Group, who added £75 more — and now they say I owe over £581 or they’ll come take my belongings.This is harassment. I paid what I owed. How is this fair? Brent Council is punishing residents instead of supporting them. This system feels more like extortion than public service.
There is one phrase that describes living in Brent 'urban ghetto' . For 10 years i have been trying to get out by way house exchange but nobody wants to come to brent from a decent area. Complete lack of community spirit from neighbours who do not speak to each other. The local council is only interested in revenue collection, approving building of tower blocks without any regard for welfare of residents
Parking Charge - Picked up a PCN for parking.The PayByPhone App was no longer being used despite being displayed to use.There was no signage directing to use the RingGo app instead, and it was too late when I realised.Wasted time tying to use the PayByPhone app and subsequently picked up a PCN trying to find out the correct payment methods.Appealed against the PCN. The response did not acknowledge the lack of signage for RingGo or anything really except spout the usual robotic BS to hide behind.Your own evidence when issuing the PCN shows the lack of correct signage.Took three months to respond to my original appeal, advised 14 days to pay from date of issue, but the letter took ten days in the post.Really poor response. Lazy. Embarrassing.
embarrassingly awful experience with brent council. continually sending me threatening letters regarding council tax payments however as a student i am exempt. their communications skills are the only thing worse than my experience with them
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