Review Time
I opted for 48-hour shipping in time for Christmas, but my order arrived today only partially filled. Many items were missing. I reached out via phone and email, and they eventually responded, stating they couldn't locate the item I had ordered. If that was the case, why wasn't I informed before the shipment went out? I only found out when I called to express my frustration, and a partial refund was only initiated after my complaint. The representative on the phone showed no remorse or understanding. It's unacceptable to list items you can't deliver. I specifically ordered for the Tango Dark Berry and paid exorbitant shipping fees. The customer service was appalling; they fail to deliver and only inform you when you call in upset! I strongly advise against ordering. I've read other reviews mentioning that refunds don't materialize, so I'll be watching closely and will reach out to my bank if I don't see it soon.
I paid €22 for an item that should have only cost around £10, which I understand as businesses need to profit. I also paid €22 for shipping, which I accepted because I really wanted the item. However, the postman arrived and demanded an additional €34! How is that acceptable?
French duty is 40% of the order value. My order for a Christmas cake, mince pies, and a Christmas pudding totaled £34. When the post lady arrived, she informed me of a €16 (£14) bill. This was shocking! The small print advises checking for duties, but it's nearly impossible to find out what the charges are for specific items. The company should inform customers about potential duties before completing an order, especially since they likely send many similar items to the EU. So, caution advised. By the way, the delivery charge was £18, making my three Christmas items cost £66! On a positive note, the order arrived quickly and was very well packed, hence the 3 stars instead of 1.
French duty is 40% of the order value. My order for a Christmas cake, mince pies, and a Christmas pudding totaled £34. When the post lady arrived, she informed me of a €16 (£14) bill. This was shocking! The small print advises checking for duties, but it's nearly impossible to find out what the charges are for specific items. The company should inform customers about potential duties before completing an order, especially since they likely send many similar items to the EU. So, caution advised. By the way, the delivery charge was £18, making my three Christmas items cost £66! On a positive note, the order arrived quickly and was very well packed, hence the 3 stars instead of 1.
I just picked up my parcel from a local post office in France and was hit with a 142€ import tax for goods valued at £138. The calculation is unclear as the shipment reference isn’t recognized on the French customs website. While everything in the package is in order, I found the response from the company to my inquiries quite dismissive and unhelpful. I understand there are import duties post-Brexit, but my request for assistance was ignored. I also didn't receive any email confirmation about my order or shipping details; I only learned about the charges when the postman asked for 142€. Finding shipping details on the company’s website was a hassle. Overall, my experience has been quite costly and disappointing.
I just picked up my parcel from a local post office in France and was hit with a 142€ import tax for goods valued at £138. The calculation is unclear as the shipment reference isn’t recognized on the French customs website. While everything in the package is in order, I found the response from the company to my inquiries quite dismissive and unhelpful. I understand there are import duties post-Brexit, but my request for assistance was ignored. I also didn't receive any email confirmation about my order or shipping details; I only learned about the charges when the postman asked for 142€. Finding shipping details on the company’s website was a hassle. Overall, my experience has been quite costly and disappointing.
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