Review Time
I want to give zero Star to this garbage company, but is not available bcs 1 start is to much for them, I recommend stay with insurance , or no vehicle, save your time energy and health, and don't use this company, trust me better stay far away from them.
Got a quote from Kyle MacQuarrie. Totaly lied to me a bout getting a commercial insurance policy for my business, My company name isn't anywhere on the policy after the paperwork was finalized. This is a personal insurance policy. Plus I dion't even have access to the insurnace online portal so I got absolutely nothing for my money.Paid the fee and then got ghosted by the whole company. nobody at Brokerlink retuns emails or answers your questions after you pay the fee.Criminals!
For the first time, I reached out to Brokerlink in the Atlantic region to get an auto insurance quote. They paired me with an agent. The overall experience was disappointing. The time between correspondence was far too long. Twenty two days from me reaching out until they came back with a final quote. I ended up dealing with a different brokerage who got me coverage same day. The reason for the review is because the agent with Brokerlink gave me a final quote that was DOUBLE what I got through Nova Insurance. They were able to get me full coverage with my preferred insurer, whereas my Brokerlink agent indicated that it wasn’t possible. A word of caution to check around, as I’m very skeptical of Brokerlink after my experience.
Awful service, we tried 3 days in a row by phone and by email to get service. No one responded by email and when we reached someone by phone she hung up on us after waiting over half an hour. Went in person and was able to get the documentation done to insure our atv at a later date which we didn't have yet. He told us just to call when we would know the date and the insurance would be activated. LOL, wife sent an email 2 days ago and she received a general notification today that they received her email. Since I am picking up my atv tomorrow we decided to call to make sure to have the insurance in hand. Waited 38 min to get someone who hung up again cause he couldn't hear us. Called again but we were already on route to the office. We got there before anyone answered the phone. The same agent was assigned to us and we told him the insurance needed to be activated for tomorrow. We got our temporary slip but on they way home we decided to check it and hold and behold the insurance starting date was wrong. If I had gone an taken my atv for a ride I wouldn't have been covered since the date in effect is in 2 weeks. So tomorrow we need to drive another 30 min to fix this error. Hopefully the agent will correct the error if he reads his emails before we get to the office. We will be changing broker next year.
Horrible customer service. Was lied to because agent didn't bother getting the right information before giving it to me. Took 10 days and a 1 hour phone call to get information for what I had to pay after cancelling my policy. No one knows anything and they just blame it on others. SOOOO HAPPY to have switched to another insurance provider where I am saving over $1500 per year and agents can answer questions!
I’ve been a customer of bronerlink’s for years. They bought out the small town agent I used to use. I can literally never get a hold of these “bleeping” people. Horrible service, you can sit on hold for hours at a time and nobody picks up. The only way you can get a somewhat quick response is if you type URGENT in an email to them.
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