Review Time
They debit your accounteven after teling them tocancel it 7 months ago. I hadswitched to their commercialinsurance for my business.I'm in the process of trying toget a reimbursement. Buyerbeware. Not a happycustomer at all. I will bechanging my insurancecompany if this is notresolved. I'll be contacting the General insurance ombudsmanThe Provincial / Territorial superintendent of insurance
If possible I would have given them a zero. This is the most unprofessional company that I almost had a pleasure of dealing with and, thank God I did not. I had a non-pleasure of dealing with a Mrs Wiseman from St John's NL. During the initial call she seemed like a wonderful young lady and a pleasure to talk to. However, it was pretty much a Dr Jenkle and Mr Hyde situation. After a lengthy chat on the phone, I still needed to provide them with information. After gathering things and sending 2 separate emails to Mrs Wiseman she so happy to help me that even after approximately 5 weeks she still didn't email me. I don't care if there was issues,concerns, or whatever......... I believe this to be extremely rude and very unprofessional. Maybe it has something to do with the fact they are a part of Intact Ins. This is the most unprofessional company I ever deal with and after 37 years in the Military and living in almost ever province in Canada. I won't take their insurance even if it were free. I certainly hope this company and it associated company/s crash. Personal Ins Coy was a pleasure to deal with. I do place most of the blame on Mrs Wiseman herself. Only if she was a little more professional I would not have written this review.
I needed to urgently speak with my broker about a claim. Before Brokerlink took them over the brokerage was wonderful - friendly, responsive and caring. Since Brokerlink took over I literally spent hours trying to speak with someone. I called the brokerage, Brokerlink's main number and any other phone number I could find. All I got was that horrible recording telling me how great their customer service is and trying to sell me more policies while I waited and waited to be connected; but never was. Today, I called again but instead of hitting 2 as an existing customer, I hit 1 as a prospective customer. And, what do you know, I got a live person right away. He was able to contact someone who will be calling me back as soon as she's free. (I'm still waiting to see if that happens.) For possible money coming in, they are eager to help. For a potential claim, they're waiting for hell to freeze over first. I'm going to investigate other insurance companies who might actually care about their clients.
This company is awful. They took over my previous Broker and since then I have had nothing short of issues. I am not one to tear companies or people down, but I've had enough. So just to lay it out clearly - 1. Couldn't access my file when I traded in my vehicle, missed promise to call back, no follow ups on policy change or pricing.2. Received new papers for new SUV, insurance was almost 2.5 times the cost of my Truck (not their fault) BUT when i called to question and ask about going to market, another agent was supposed to call back... they didn't. 3. I followed up again, keep going to Toronto office when I called Barrie location. Insurance was supposed to switch to another vendor and was to get paperwork, it never came in for me to sign. Again ANOTHER no call back. 4. I finally gave up and waited 11 months to call at renewal to switch companies for a lower insurance rate.5. Second older used vehicle was added to my policy - it took 2 days to get a quote. Once confirmed to add it, I had to follow up to make sure it was going to actually be added that day before the weekend. 6. I just received my policy change notice and the monthly bill is way higher than quoted. I called BrokerLink, after waiting on hold forever the agent huffed like she was annoyed she had to deal with another person with billing issues. AND I wasn't even rude!!!! My dogs started barking, i asked her to hold for 1 min and muted her so I could settle them down, she hung up at 5:22PM .... they close at 5:30PM7. I now have to call back and HOPE I can deal with someone competent and PRAY that it doesn't take all day long. Stay far far away from this company. Their advertised strive for service is so far from the truth. I went from a company who I barely needed to contact and was FULLY cared for when I did need them. I am now with a company that literally drops the ball where ever possible.
Tried to get a quote for additional coverage, could not request a quote on-line, indicated call in necessary. Spent my time on hold listening to the same message. Tempted to go elsewhere and would then look at transferring all of my current Brokerlink insurance (personal and business) to another company.
I would like to select 0 stars as that would be closer to the experience I had. It is at least a 25 minute wait on the phone, and the agents do not reply to emails for personal insurance, so I see no other choice.
if i could give 0 I would, its impossible to contact my broker since they joined Brokerlink. you hold on for ages if you do not have the broker's extension and then they say they are unable to take your call and leave a message, which I have done repeatedly. I am going to cancel my policy with my broker and go through an agency or company who does not use brokerlink.
Brokerlink took over a former local insurance company, and are terrible! Corporate greed at its finest. They won't let me reduce my policy to comprehensive only for some reason, I guess assuming that I'm lying about not using my vehicle currently? Also having the requirement to have all licensed adults in the household insured as if they'll steal the vehicle? Do our neighbours need to be insured too? What about the neighbourhood car thieves... you know just in case? Incompetent too; Last year the rep advised me to cancel my insurance on a vehicle temporarily to save money while it was parked. When I called back 3 days later (change of plans) to insure the same vehicle so I could drive to a repair shop they needed an INSPECTION done suddenly to re-insure it despite the fact they would have gladly kept it insured without inspection for years to come. Without warning me. This cost hundreds of dollars extra when I was tight for money. I hate this company with a passion but they formed a monopoly and there are no other options. Seriously they can get bent. We should have the government break them up.
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