Review Time
I became a BrokerLink customer when they acquired my previous broker, Direct Line Insurance. Unfortunately, the transition significantly impacted the level of service I was accustomed to. I went from having a dedicated contact I could reach directly, to calling a 1-866 number, waiting on hold anywhere from 20 to 60 minutes, and speaking with a different representative each time.Email communication with BrokerLink is slow—expect a response within approximately five business days. If you ask a follow-up or clarifying question (which is often necessary due to vague or inaccurate initial responses), you’ll likely wait another five days, if not longer, and hear back from someone new, with no continuity in service.In my experience, the information provided has often been incorrect or inconsistent, leaving me with little confidence in their expertise. When renewal time comes, I won’t hesitate to switch to a different brokerage.One final note: unless you specifically request it, BrokerLink will not compare your renewal quote with other options. This lack of proactive service is yet another reason I’ll be moving on.
You can't help this company improve. They are a garbage company that should be shut down. No human deserves the kind of crappy service. I just wish someone had of told me there is a form you can fill out to change brokers before your policy comes due. You get to keep your existing policy just change brokers. Leave these losers in your dust.
" Broker LESS !..." they should be called !!! They are the absolute worst , I mean WORST in Customer Service EVER. I was on hold today for over 23 minutes, just to make a dam payment on my Mother's policy. Can't imagine if she ever had a claim. She/we will be dumping them on her renewal 110%. TIP; find a smaller Insurance Broker who actually answers the phone and cares. They are a prime example of " Big is NOT always better"... in fact most ,much worse.
I sat on the phone for over an hour just to be told that my deductible for a stone chip in my windshield was $500 and that the insurance company would not waive the deductible. I knew this to be false information so I called the insurance company directly and opened a claim ...deductible waived. A broker that gives out false information is useless!
There should be negative stars for Brokerlink. I had been dealing with the same company for decades(Cambridge insurance use to be top notch before joining Brokerlink). Now, it's an exercise in total frustration. Firstly, calling this company and actually getting through to them is impossible. Each call has been a minimum of 20 minutes before they even answer, and you can never reach the same person twice. Then, when you do, the majority of the reps, although polite, have such heavy accents, they are barely understandable. I was totally appalled that I called to add an additional car to the existing car policy (and I also have a Home owners policy with Brokerlink) and they were increasing the price of the existing car by doubling it. Needless to say the premium for the new car was unacceptable. I've been driving over 45 years now, with a perfect record. When I asked why the old car was doubled, with zero accidents or demerit points, the woman could not provide a reason. After being stuck on the phone with her for two hours, I had enough. That was the final straw with Brokerlink, I called another insurance company and they provided a quote just under half in total for both cars for the exact same coverage!!! Needless to say I cancelled all policies, including for my home with Brokerlink, and my friend cancelled his car policy too. I only wish I had done this years ago. I became complacent, just accepting the gouging fees. My only advice, do your research, I am so happy I finally did.
Doreen always makes me feel very comfortable, when i call inShe has always spent the extra few minutes either explaining my coverages or offering alternate options.I have delt with Doreen over 20 years. She is the type of person anyone would be proud to have in their employment. Jeff Brown
This company is brutal. We had all our insurance through this company and our broker would send us our renewal shortly before our renewal date, but didn’t have any numbers for us and said well we will renew you now there’s not much of an increase, but there was always an increase. We finally decided to check around with another company and got better insurance at about 35% less than what we were paying with broker Link. Their customer service sucks.
This is my second negative review. They cancelled my policy with a text. No phone call...no explanation, nothing. Over text!! Who does business like that. They are a horrible company to deal with and based on all the negative reviews I am not alone. Run!!!
I want to give zero Star to this garbage company, but is not available bcs 1 start is to much for them, I recommend stay with insurance , or no vehicle, save your time energy and health, and don't use this company, trust me better stay far away from them.
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