Review Time
I have been a client for years. I can never get thru to local office. I own 3 properties never a claim my rates have jumped 1,200 in last 2 years and nobody will pick up phone to explain . I use to believe in keeping things local . Why bother will be shopping for other companies. Very disappointed with Sudbury office service is terrible. Ken wheaton
I had a great experience with Yasseen at Brokerlink. From the moment I walked in, they were friendly,patient,and took the time to explain all my options clearly.They helped me find the best auto insurance plan that fit both my budget and coverage needs.I really appreciate their honesty and attention to detail.I would recommend the Brokerlink and this agency to anyone looking for professional service.
Broker link is a terrible company . I recommend you go else where. After 3 days of trying to reach someone to get insurance for a new vehicle on hold for a total of 6 hours and 18 minutes and cant reach any individual on the phone . I have experienced this numerous times. Next Renewal for our vehicles and house I certainly will not be using Broker link . The service is terrible !!
Cancel my insurance with out notice because they fail to submit documents on my behalf that I supplied them a head of time and spoke to a x representative (Wendy about the documents) . Then today informed me that they would not help get new insurance after my other insurance company wouldn't take me back on because to much time happen between the fail communication from broker link.Worst service provider ever. The BBB will be in touch soon.
Brokerlink has no respect for customers. I was treaded like I have no rights. Detected ed to and every question was responded to with out respect for customer service. You wait 30 min to talk with someone only to be treated badly. Then I asked for a manager and I am told it could take 2-3 days before a manager will call me back, unreal. I pay over $7000 for insurance only to be treated with no respect.
10+ years dealing with the Mayfield location of brokerlink. This location has closed and now I have spent multiple hours on hold over multiple days trying to reach a human. This is absolutely disgraceful customer service. Unfortunately I will be leaving them and Intact as a result as last years renewal was also rife with complications. I have a 19year old SUV and a 15 year old truck no accidents in 35 years driving and my automobile premiums have increased by 20% over the last 2 years. No claims + depreciating vehicles = increase??? WTH. Last year I was hard pressed for time on the the insurance too bad they can't answer the phone they might have been able to retain my business. I would not recommend them to anyone as they have gone completely automated rather than training and paying a competent staff a reasonable wage. Also I put down todays date for review but this has been a problem for a year or more.
I have an existing policy with Intact Insurance, but was recently informed that I now need to go through BrokerLink to make any changes. Unfortunately, the experience has been nothing short of frustrating.I attempted multiple times to contact customer service to add a vehicle to my policy, only to be placed on hold endlessly without ever reaching a representative. Out of curiosity, I tried calling the "new customer" line and got through in under two minutes—clearly, they prioritize potential sales over supporting existing clients.However, the new customer line couldn’t help with my request, and I’m still stuck waiting to speak with someone who can. The lack of responsiveness and poor service is unacceptable. I’ll be exploring other insurance providers to avoid dealing with this kind of inefficiency in the future.
Tried contacting Brokerlink thru the main contact number and the local number in Sherwood Park. No one answered the phone in multiple tries over a 2 day period. Terrible customer service! Terrible business model ! Tried an online quote thru our business association. Incomplete and No savings there! Maybe they are out of business ??
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