Review Time
Wait times are too long and reps are poorly trained. I phoned 20 minutes before they closed, and when a rep finally answered he said that they were closing and he doubted anyone could help. I asked if I could email and he said I could and they might answer in a couple of days. Very poor service and I’m now shopping for a different broker.
My family and I have dealt with Brokerlink a few times over the past year. Whether it's for a new policy on our new RV, a reclamation on our husbands' car or a new forgiveness insurance for me, we've always had Amazing customer service, great prices, and easy reclamations... They definitely get you the best deal available for your buck! They will also advocate for you if a reclamation needs to be made. Today's service was exceptional and came from Patrick on Cyrville. Super appreciated, thank you Patrick!
"At BrokerLink, we pride ourselves on the connections we make with customers, and we’re here to provide excellent customer service." Whoever wrote that should do stand-up comedy. It couldn't be further from the truth.
We just moved from Alberta to Quebec, We needed to cancel our insurance policies for our home and auto..I hate doing this kind of work but today Michelle Johnson answered the call and turned it into a pleasurable experience.Very efficient Michelle thanks a lot for your help..Merci Beacoup
Super poor communication, reached out to them over 3 weeks ago multiple times (after talking on phone for 2 hours and multiple emails). Just got a email after OVER 3 weeks from Ajay. Well I’ve already been insured with a proper company for 2 weeks haha. Definitely would not recommend, also got insured for INCREDIBLY less (and amazing service within 2 business days) through the Costco insurance. It’s worth a membership! Plus cheap groceries and goods. Don’t waste your time.
Kaylie from the Glenmore location took months to reply to me for renewing insurance. I moved on and got insurance else where . Almost a year later brokerlink was asking for payment. Brokerlink is a very unprofessional business . Take my advice and stay away from Brokerlink .
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