Review Time
I obtained a quote for home and car insurance from Brokerlink on July 4/25, which I declined during the phone call. I was initially delighted to be dealing with a Canadian entity which they verified via my initial phone call. They then forwarded a policy to me via LinkedIn with the expectation I would accept and sign via docusign, I believe within a day after declining their offer. I also declined this LinkedIn offer/quote. I requested in writing they discontinue contact with me - to no avail. They continue to call me daily regarding their quote - including today, July 9/25. Be aware of this process!Update: 7/30/25UNBELIEVABLE. I receive an email from Brokerlink today offering to 'continue the conversation.' Absolutely not!
Took 19 days to get insurance, repeatedly ignored, when you call the office they either place you on hold for 20 min then hang up on you (3x) or they transfer you to another city and say they cannot help you. Worst of the worst service, it's horrific how they treat people. No manager will return your call either.
No one answers the phones. The new way they have it set up you can’t get through to a person on the phone. Very clear they are trying to force clients to use an online portal. But when you need a person you have to be able to connect. Ridiculous poor service.
The Oromocto Branch does not accept Debit cards. Credit Cards only. Debit card paying is the most common method of purchasing today. I have never been told “We do not accept Debit cards” any where before this. Very poor customer service.
Cant get anyone to answer the phone. If you call you are put on hold for hours until you hang up. Sent numerous emails with no response. If you are not a client of theirs they answer the phone right away, but soon as the find out your a client they tell you they can't help you. Used to be great customer service but not anymore. I am looking to cancel with Brokerlink, I would not recommend this company to anyone.
After spending all of my day off on the phone. I received no customer care , service or resolution on my cancelled policy for making a payment manually on the same date the where to auto withdraw the payment still cancelled my policy with no reinstatement. So Thanks to brokerlink i was hung up on I am out money , have no insurance and quoted for new policy 4 times the amount of my cancelled policy ! Wish I could rate them a negative
If I could give them a 0 I would. I was with bow valley insurance since 2015 with 4 vehicles and apartment insurance I didn’t know when broker link took them over but I just bought a New car and needed a quote and it was the most dysfunctional agency I have ever dealt with. It was a full week June 16-20 th of different ppl answering the phone hanging up on me etc. I talked to 5 different people and they all gave me 5 different quotes one of the people was very unprofessional demanding I send in bills of sale and my loner address .I had enough as I needed to pick up my car and still hadn’t gotten anything done. So I found Jeff Cook insurance here in Alberta I spoke to one representative who was amazing Matraca Miles who within hours had paperwork sent to me and I was able to get my vehicle on time. Also some of the quotes from broker link were 2600-2800 I ended getting 2200 from Jeff cool.
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