Review Time
The app is not free. after using them for a year with lot of fees, an example $1000 top up cost you about 1150$, they now started charging fees that is not disclosed on their shopify page. I had to move to another 3pl. i asked for 30 days notice at least, I do not think they will honor my request even getting them around thousands of orders. so you are just a number to them, i do not recommend. this all happened after a year of working with them and over 2-3000 orders. they did not even give like 30 days notice. i do not recommend.
The app is not free. after using them for a year with lot of fees, an example $1000 top up cost you about 1150$, they now started charging fees that is not disclosed on their shopify page. I had to move to another 3pl. i asked for 30 days notice at least, I do not think they will honor my request even getting them around thousands of orders. so you are just a number to them, i do not recommend. this all happened after a year of working with them and over 2-3000 orders. they did not even give like 30 days notice. i do not recommend.
The website and it's processes is very confusing. I was trying to purchase some items from 1688 to be sent to me however i ended up having this items sent to their warehouse for stocking up. i emailed them a few times to try and get this resolved and never got a response. My Items will probably end up being "destroyed". I think to save yourself money and unnecessary headaches just avoid . There is noone to help when things go wrong.
I have been working with Buckydrop for 6 months now. In the beginning, the service was perfect: processing times were excellent, and the support team was very responsive.However, I have noticed a significant decline in service quality recently. Delays are becoming more and more frequent, and although the support agents are still available to answer, they are not as reactive as they used to be. Furthermore, since they started using a third party to handle deliveries, the process has become a real ordeal, and the delays have become extremely long.I am writing this comment hoping it will reach the decision-makers. I am giving you one more chance to correct this, but if no improvements are made, we will be forced to change service providers.
They have the best shipping rates compare to other agents, the wide range of products available truly stands out. My service manager, SETH is very professional, always responsive and helps solve any issues quickly. Their dedication to making your shopping experience effortless is remarkable. The platform is user-friendly, it has saved me a lot of time from editing to migration of products to my store. If I had learned about this platform earlier, would have been much better. Very good for business.
Honestly, BuckyDrop saved our business. We don’t use it as our supplier, but we use it to sync stock with 1688, and it works amazingly. Their team is very responsive, and if there’s any problem, they are happy to resolve it and truly value their clients. We recommend BuckyDrop to everyone, if we had known about them earlier, we would have used them as our supplier.
Account managers are very attentive and always respond to my messages. They have some of the best shipping rates for the price compared to other agents and are always helpful with reducing my shipping costs. Would highly recommend!
Very Very rude support. She delays my order by 2 weeks ignores all my questions and this is what she says in the middle of the conversations."conversation will be closed later It's currently time for rest. If you have any further questions, you can come back in for consultation after 13:30PM Beijing time"
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