Review Time
Not a good experience with these guys - ordered an item and didn't hear back for a week. Had to call them myself to follow up and was informed my item is not in stock and they would be processing a refund. Expected more given their reputation - but I guess that's more for their products rather than their online sales. Be cautious with these guys.
Upgrading to 4 stars - order received on the 29th. It would be nice to have website updated of order status, including tracking number, so that there is no undue concern of paid but non-moving order.-----Ordered on the 23rd, got charged on the 24th, followed up via email on the 27th since status is still in warehouse. Their FAQ says that one will be charged only when the products are shipped. I got a reply that they cannot answer my inquiry via email and that I have to call customer service. It's strange that they cannot update me of status via email.
I ordered a gift set as a Christmas present on 14th December with standard shipping (stated as 3 working days). I received a confirmation email same day advising I would receive another once it’s shipped. Having still not received an email regarding when this would ship by 23rd December I tried to contact them via their online chat. The chat was twice just closed down by an advisor without even attempting to help. I have now received an email from PayPal advising I have received a refund from them. I assume that this means that Bumble & Bumble have cancelled my order without telling me. With 2 days until Christmas this is beyond annoying. I always thought that this premium hair care company would also have premium customer service. If there had been an issue at the very least they could have contacted me to advise I wouldn’t be getting the item. Yes, I would have been annoyed, but at least I wouldn’t be in the position I am now in, which is having no Christmas gift to give!
I recently made an online order with this company, as I have done on several occasions in the past.For some reason, the delivery address on my confirmation email was an old one, which I no longer have access to. My billing address was correct and I had wanted my products sent here too.As soon as I realized there was an error, I called Bumble & Bumble. I used the number which customers who wish to cancel orders are directed to.Initially I had to call four times, as every time I was holding the line would go dead and I was cut off.When I finally spoke to an associate, I explained the situation and asked that the delivery address be updated. The order was not even twenty minutes old but I was told the address couldn’t be changed.So, I asked to cancel the order, with a view to placing a new order as soon as this happened. I was informed the order couldn’t be cancelled. A refund was offered, although this will take seven to ten days. Quite frankly, I do not have complete confidence that this will happen. My experience with other online retailers has been that an order can be amended within two hours of placing it. Usually, the customer can make changes quickly and easily.I am so disappointed, as I have never had problems with Bumble & Bumble before and feel their customer service requires some attention.
The most amazing hair care products, come packaged really nicely. They have made such a difference to my hair and although they are on the pricey side they are worth every penny, you use so little with each wash because the quality is so good that they last for months and months. BIG love to Bumble and Bumble, my hair saviours
Watch out for misleading emails promising 10% off your first order. I have just been conned by this & when I questioned them apparently the 10% doesn’t apply to gift sets. This is not stated anywhere in the email & only becomes apparent once the order has been processed.
one of their first clients. I have moved around the world a lot and always use a certified bumble and bumble hairdresser and salon. I love their products and they do a lot of testing before a product hits the market. ALL of their certified hairdressers MUST attend classes annually in NYC. DO NOT EVER buy Bumble and Bumble Products from a non certified shop or salon. I was told this from the headquarters. They have a wonderful website that is cutting edge and will give you so much healthy hair advice.
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New York City-based Bumble and bumble is celebrity and fashion worldâs favorite hair care company dedicated to innovation, inspiration and education.
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