Review Time
I have used B&W on many occasions and each time it is pain free. The appropriate questions are all asked and checked in Advance so on the day it feels relaxed. For the man and van service this is charged hourly so the pricing it a little less clear in advance however the works were done extremely efficiently.
We moved house on the hottest day of the year and have Mark and his team to thank for how smoothly it all went under the circumstances.Mark arrived the day before and packed up our entire flat in a few hours. We were so impressed by how quickly and efficiently he worked. On moving day, the team arrived promptly and set to work straight away. The hoist turned out to be broken so Mark and his team ended up carrying all our belongings down several flights of stairs in 32 degree heat - a job which would usually require double the number of people. They didn't complain at all and still managed to get us out of the flat within 4 hours, even when there were issues getting the sofa out. While we waited to complete on both properties, the team waited patiently in their hot vans, staying in constant communication throughout the afternoon. As soon as we got the keys, they delivered our boxes and furniture in record time. We were extremely impressed and grateful for their care, efficiency and good humour on such a stressful and exhausting day. I spoke to nine different removals companies and was very happy that I chose Burke & Wills to help us with this move. The office team was generally prompt at responding to emails and they helped me prepare for the move. While there were a couple of issues (such as the broken hoist, which we'd paid for 3 hours for and which was only used for an hour when a working one finally arrived several hours late, and a potential excess charge for window removal, which I'd always explained would be required), the removals team itself was faultless. Mark and his colleagues deserve a pay rise!Thank you again for making the move much easier than it could have been. We will definitely recommend Burke & Wills to friends looking for a reliable removals company.
I have had a poor experience with this company. I itemised 4 items I wanted removing from the flat with photos before a flat renovation and explained to leave the rest as they were to be thrown out. I took out the extra insurance to cover lost or damage of products. The company lost very expensive curtains and only have 3 items in storage. The company are refusing to claim on their insurance for the lost items.
We used the two-day pack and move service from Burke & Wills as although we weren't moving far, after a stressful buying process we didn't want to have to worry about the move itself.Jason did a great job surveying the flat via video call – he was very thorough and it meant that it was clear what was being packed and moved, including garden furniture and some garden pots. Burke & Wills also arranged the parking suspensions at both ends, and collected the flattened boxes a couple of weeks after we had moved.The guys who did the packing the day before the move were very professional and efficient. Items were well packaged and we didn't have any breakages.The day of the move itself, the team turned up on time and quickly started getting things into the vans. A flat tyre would have been cause for concern but the guys dealt with it quickly and professionally and it didn't delay the move.When we got to the other end and picked up the keys the team was quick to start getting things out of the vans and into the house.However we were disappointed that once everything was in the new property, we noticed a large oak wardrobe had gained some prominent scratches to the front doors, and one of the bookshelves had been reassembled back-to-front.Before signing off the work I raised these issues – the bookshelf was fixed and one of the movers took photographs of the damage to the wardrobe. Unfortunately I thought that there hadn't been the same level of care shown on the day of the move itself as there had been when packing things the day before, and that there had been some rushing to get the job finished.We were told that there would be follow up regarding the scratches to the wardrobe, and I was therefore disappointed that we never had any acknowledgement of the damage.
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Burke & Wills is a family-oriented removals and storage company based in South London, with excellent access to all boroughs across the city. Established in 1995, they have steadily expanded by delivering consistently high-quality service at competitive rates.
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