Review Time
I ordered a part on 24 Nov. On November 27th I was told it would ship in 3 to 5 days. On 1 Dec, the order was still “processing” and they told me they don’t know why but will check and call me back. On 5 Dec., I called because I never received a call or email back. They said they did not know when it would ship. I explained my vehicle is stranded and blocking the driveway and I need to know how much longer before the part comes. They said they would call me back and when I told them that was what they said last week and didn’t, they asked if there was anything else they could help me on. I had them cancel the order. After I cancelled the order, another person said they could order it and it should arrive in 12 days. When I asked why the part I ordered didn’t arrive, they finally admitted they didn’t have one available to ship even though it said it was in stock and that was why I never received my part. Apparently, even though they already charged my credit card, their plan was to string me along until they had a part available rather than tell me the truth in the beginning.
ORDERED A A/C COMPRESSOR FOR A FORD F-350 INSTALLED AND HEARD A LOUD NOISE TURNED OFF MOTOR AND FOUND MAGNET WAS SPINNING AROUND WHICH RIPPED OUT THE WIRES WHOEVER THEY GET THE PARTS FROM ARE NOT GOOD QUALITY CALLED TO GET ANOTHER PART UNDER WARRANTY AND HAD TO PAY ANOTHER $179 TO HAVE IT SHIPPED AND INSTEAD OF THEM SHIPPING OVERNIGHT AT NO CHARGE THE SENT IT GROUND SO NOW IT SITS WAITING FOR A NEW PART HOPEFULLY THIS PART IS GOOD
I placed the order of a very specific part and it was canceled when my bank questioned the authenticity of the order due to a recent move. Once that was resolved, I replaced it and found the price had increased slightly. My CSR reduced the price to that of the original order, confirmed it was going to the right vehicle and immediately put the order through. It was delivered in a very timely manner and we're all happy!
The customer service I talked with on phone was very helpful with the process, first indicated it would be a couple of weeks but by the end of the day I had a email saying it would be shipping the next day. I received the steering box with in 7 days, the steering box appears to be good, glad I found this company on internet
I placed an order on June 28th for an AC compressor through their sister site, DiscountACparts.com. The price was VERY good and it arrived very quickly. I was hesitant to trust them as their compressor came up in a Google search result and the pricing seemed too good to be true. I have three older Audis and decided to then proceed with ordering two more compressors via the BAP site as they were still sitting in my cart from my initial search back on the 28th of June. I realized BAP was just another umbrella site for the parent company, GPD so I figured it would be OK as well. Wrong!On July 1st I ordered two more AC compressors at their good pricing. My order just sat there... processing. It was of course the July 4th holiday so I assumed that might back things up a bit. Then I got back to work and busy and realized, hey, I haven't gotten my order yet. Checked online and still processing but of course I paid back on July 1st. Two support emails went unanswered.Today, July 18th I hop onto live chat to get things resolved. Diane is the online chat agent and at first tries to tell me that my order had been delivered (uh, that's the first order). Then she looks into order #2 and comes back to say those compressors are back-ordered and the order was cancelled. Oddly, I never got word of this and had been given no refund etc. In the meantime, BAP increased the price of the compressors on their web site to $312 and I told Diane in chat that they show them as in stock, and I bet that if I were to order one now at that price I'd get it. She transfers my chat to Anthony in sales... and sure enough, they have TEN of them in stock but just didn't want to honor my order because THEY had screwed up on their pricing within their catalog. The best part? I had enough sense to screen record my entire interaction with them and fully caught them in the lie. As of writing this revue, still no refund or official cancellation notice. The video of my BAP experience will be coming to YouTube soon as well... S-CARS.ORG channel for those interested in seeing their dishonesty in action.
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