Review Time
STAY AWAY FROM THIS SERVICE! I ordered two dresses with a promised 2–3 day shipping. It's been over two months—no items, no tracking, no updates, and no responses. I've emailed and messaged them multiple times, but they ignored all my attempts. When I publicly asked for an update on social media, they deleted my comment and continued to ignore my direct messages while being active online. They took my money and vanished. I've had to dispute the charge with my bank. This operation seems to be a scam. Avoid this platform at all costs!
Stay away from this service! I ordered two dresses with a promised 2–3 day shipping, yet over two months have passed without any items, tracking, or updates. My emails and messages have been ignored. When I publicly asked for an update on social media, they deleted my comment and continued to ignore my direct messages while remaining active online. They took my money and vanished. I've had to dispute the charge with my bank. This clearly feels like a scam. Steer clear of this website!
Very disappointed – no response and still waiting for a refund. I ordered a dress and paid extra for express shipping to ensure it arrived before an important event. Not only did it not arrive on time, but I've also received no replies to my multiple inquiries. This has caused significant inconvenience, forcing me to purchase something else last minute. Now, I don’t even want the dress anymore and have requested a full refund, but I still haven’t heard back. The lack of communication and customer service is unacceptable, especially for a service that charges premium prices.
I used to buy from this service regularly, but after ordering summer outfits this August, nothing was delivered. I emailed multiple times and received no response. In the past, they were responsive and resolved issues. This is quite strange and disappointing. I've lost a customer for good.
I returned an item over three weeks ago using tracked delivery, which I paid extra for, and still haven’t received my refund. I’ve sent multiple messages and have been completely ignored. They are active on social media but refuse to respond to paying customers. The level of unprofessionalism is shocking. I wouldn’t recommend buying from this service unless you’re okay with being ignored and possibly losing your money.
This service doesn’t deserve even one star. Appalling service – still no refund after three weeks. I returned my parcel over three weeks ago and have emailed multiple times with no response. I paid extra to ensure the return was tracked and secure, yet I still haven’t received my refund or any acknowledgment. This level of unprofessionalism is completely unacceptable. You can’t just take people’s money and then ignore them. I have to involve Trading Standards to resolve this. Avoid this service at all costs – shocking customer service and zero accountability.
I wish I had read these reviews before purchasing. I returned two items after having to chase for the return address. I sent them via tracked delivery and confirmed they were received. Despite multiple emails, I’ve yet to receive a refund. The customer service has been terrible. If you’re reading this, DO NOT ORDER FROM THIS WEBSITE. I've paid with a credit card, hoping my credit card company can resolve this.
I would give negative stars if possible. I ordered a kaftan dress, but it arrived with misaligned tie holes, making it unwearable and requiring a return. I contacted them through the provided email, and the response was the most unprofessional customer service I've ever encountered. I requested a full refund, including shipping, but was told it was against their policy. I questioned why I should bear the cost for a faulty item, but received no replies. I returned the item and have since been ignored despite multiple follow-ups. I feel scammed by this service.
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