Review Time
Finished work Friday evening and car wouldn't start - EV6 12 volt battery error. Just wanted to get home, so agreed to pay the £121 call out fee.The guy turned up in a pickup truck with no tools, just a battery charger and said "I don't know much about electric vehicles" - I feared the worst.....After about 40 minutes of trying the charger with no diagnostics he said "I can't fix this".My wife picked me up......Why would you allocate a job to a company that can't provide a break down vehicle with tools, equipment, spare batteries etc? EV knowledge?Complained to customer services, only to be told they don't guarantee repair. I explained I understand that, but you need to have the tools and equipment to try and repair!Joined the RAC
After completing the online form I was notified of estimated time of arrival of the operative. Connor, the young operative, arrived soon after and promptly jump-started my car - twice because of the state of the car battery. He ensured I got safely to my local car repairer where I soon received a brand new car battery. I cannot praise Connor and this Call-Assist enough for the courteous, professional and reassuring help provided. Thank you so much!
Avoid this company! They left me stranded with minor children and sent a contractor (Automania) who refused to do the job. They then tried to charge me extra for 'specialist equipment' for a minor issue. I hired a local firm who fixed it in 5 minutes with a standard jack for £150. [Call Assist Ltd] took two months to respond and ignored all the facts. I have now reported them to the Financial Ombudsman for predatory practices
Quickly answered my call and Comfort called me regularly to make sure I was ok as I was on my own. Very efficient service. Regular updates on when help was arriving. Only took just over an hour for help to arrive to transport myself and my car to my nominated garage and then dropped me home(live near garage.)Could not fault their response and was very impressed with their customer service. Would highly recommend them to anyone.
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