call-assist.co.uk

4.2
4.2 Based on 41 reviews

Welcome to Call Assist, a vehicle rescue company which is dedicated to providing the best products and services for our customers....

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Average Rating

4.2

/
5

41 Reviews

5 Star
76%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
20%

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Review Time

Finished work Friday evening and car…

Finished work Friday evening and car wouldn't start - EV6 12 volt battery error. Just wanted to get home, so agreed to pay the £121 call out fee.The guy turned up in a pickup truck with no tools, just a battery charger and said "I don't know much about electric vehicles" - I feared the worst.....After about 40 minutes of trying the charger with no diagnostics he said "I can't fix this".My wife picked me up......Why would you allocate a job to a company that can't provide a break down vehicle with tools, equipment, spare batteries etc? EV knowledge?Complained to customer services, only to be told they don't guarantee repair. I explained I understand that, but you need to have the tools and equipment to try and repair!Joined the RAC

1
Date of experience: Jan 16, 2026
Laura
Car wouldn't start

After completing the online form I was notified of estimated time of arrival of the operative. Connor, the young operative, arrived soon after and promptly jump-started my car - twice because of the state of the car battery. He ensured I got safely to my local car repairer where I soon received a brand new car battery. I cannot praise Connor and this Call-Assist enough for the courteous, professional and reassuring help provided. Thank you so much!

5
Date of experience: Jan 16, 2026
Keith Powell
Car wouldn't start

The mechanic arrived about 30 minutes after the call for help. He diagnosed the fault quickly and got the car running again straight away. He explained what the problem was and was helpful throughout.

5
Date of experience: Jan 08, 2026
Ansar A M
Avoid this company

Avoid this company! They left me stranded with minor children and sent a contractor (Automania) who refused to do the job. They then tried to charge me extra for 'specialist equipment' for a minor issue. I hired a local firm who fixed it in 5 minutes with a standard jack for £150. [Call Assist Ltd] took two months to respond and ignored all the facts. I have now reported them to the Financial Ombudsman for predatory practices

1
Date of experience: Jan 07, 2026
Rkia Rkia
Helpful

They are very helpful because when I needed their help they were right on time didn't waste any time they managed to get on time. The experience was great and it was easy.Thank you

5
Date of experience: Dec 22, 2025
Linda B.
Good once responded to online form…

Good once responded to online form which was difficult to process /submit due connectivity issues - broke down in country area, limited access. Delay in getting to me but breakdown operator efficient + helpful

4
Date of experience: Dec 16, 2025
Philip Crosby
Brilliant service

Brilliant service. Used the App it was so easy. Very swift response.

5
Date of experience: Dec 05, 2025
Sharon Seymour
Excellent experience

Quickly answered my call and Comfort called me regularly to make sure I was ok as I was on my own. Very efficient service. Regular updates on when help was arriving. Only took just over an hour for help to arrive to transport myself and my car to my nominated garage and then dropped me home(live near garage.)Could not fault their response and was very impressed with their customer service. Would highly recommend them to anyone.

5
Date of experience: Nov 26, 2025
John Hawley
great and courteous service.

great and courteous service.Fixed my car at home with no fusss

5
Date of experience: Nov 12, 2025
Dawn Hardman
Very professional and speedy in…

Very professional and speedy in responding.

5
Date of experience: Nov 10, 2025

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Business Details

  • Welcome to Call Assist, a vehicle rescue company which is dedicated to providing the best products and services for our customers.

  • language https://call-assist.co.uk

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