Review Time
I would rate this service zero (0) stars if possible. I frequently shop for clothing online and have never closely examined return policies until now. I purchased two pairs of 'leather' boots, but they are definitely not leather—perhaps some kind of plastic? I want to return them, but the process is ridiculous. The policy requires returns within a specific number of hours—HOURS?? Contacting customer support takes over a day for an unclear reply, followed by two days of back and forth, and ultimately no return address provided. Frustrating. I won't be shopping here again. Avoid this hassle.
I would give zero stars if I could. I frequently order clothing online and usually don’t scrutinize return policies—this experience changed that. I purchased two pairs of 'leather' boots, but they aren't leather—I'm unsure what material they are. Maybe plastic? I want to return them, but the return policy is absurd. It states returns must be made within a specific number of hours—HOURS?? Contacting customer service takes over a day for an unclear response, followed by two days of back and forth, and still no return address. Ugh, never again. Save yourself the hassle.
It's a SCAM! It’s dropshipping; if you order, you wait about three weeks for delivery from China. Plus, if you want to return it, you have to pay €15. If you order directly from China, it’s cheaper, faster, and returns are free. In summary, if you want to purchase items from this site, order directly from China!
Absolute scam. The product was not as described and of laughable quality. I faced resistance from customer service regarding a refund, even though their website states no reason is needed. After several exchanges, I accepted a 50% refund without returning the item, as the return costs would have exceeded the item price. The shoes likely cost less than €1 to make, so they still profit. AVOID!
Terrible customer support! I spoke with a representative who kept sending the same email repeatedly about returning the item, while I inquired about the status of my package, which has been in transit for two weeks. She continued to send me emails about returns and partial refunds. It felt like she used automated responses! You are scammers, 100%. Do not purchase from them!
Do NOT buy from this company – misleading and poor quality! I ordered shoes that appeared great online, but what I received was cheap, poorly made, and emitted a strong chemical glue smell. They look nothing like the pictures. Although the website claims returns are free, I was asked to pay €15 to return a €35 item. Instead of assistance, they offered a 15% refund or a €20 voucher, which I don’t want. I just want to return the item and get my money back. Customer service is unhelpful, the products are shipped from China, and they complicate returns as much as possible. Avoid this shop—total disappointment.
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