lightinabox.com

1.3
1.3 Based on 66 reviews

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Average Rating

1.3

/
5

66 Reviews

5 Star
5%
4 Star
2%
3 Star
2%
2 Star
2%
1 Star
91%

All Reviews

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Review Time

Malapokix
Terrible experience, avoid.

Terrible experience, avoid. I ordered two jackets that were nowhere near the advertised size. Medium equated to extra small. The company expects me to cover return shipping to a distant location. They send long emails trying to convince me to keep them at a discount, but I have no idea what to do with items that don’t fit. I plan to file formal complaints against this company. I regret not checking their reviews beforehand. They clearly do not value customer service.

1
Date of experience: Dec 12, 2025
Angus Kelly
Horrible experience. Avoid at all costs.

Horrible experience, avoid at all costs. Ordered two jackets that were way off from the advertised size. Medium felt more like extra small. They expect me to pay for return shipping to a distant location. They send lengthy emails trying to persuade me to keep them at a discount, but I have no idea what to do with items that don't fit. I will be filing formal complaints about this company. I wish I had checked their reviews before making a purchase.

1
Date of experience: Dec 12, 2025
Olive C.
Constant advertising emails with slow shipping.

Tracking is impossible. It's a convoluted process that goes in circles. They insist on signing into an app, which adds to the confusion. I keep receiving emails about products, yet when trying to track my order, I get a message saying the email is invalid. It's incredibly frustrating. I can't track my order through payment services either. Never again!

1
Date of experience: Dec 12, 2025
Dickon
Terrible service.

Terrible service. The shipment took three weeks to arrive from a distant location, and then the size was ridiculously small, something no retailer in Europe would offer. It's unusable, and they refused to accept a return, even though it was unboxed. Stick with local stores and save yourself the trouble.

1
Date of experience: Oct 03, 2025
Mortimer Turner
Avoid ordering from this company.

The purchase was not what I anticipated. I kept emailing them, and they insisted that the item must be returned to a distant location, even though the package originated locally. They provided high postage costs and mentioned that it would take two to four weeks to return. There's a contact number, but they reject your calls. Truly deceptive practices. I will never order from them again!

1
Date of experience: Jul 19, 2025
Overpriced items of poor quality.

They appear to be producing what seem like designer outfits at high prices. We all work hard for our money, so please don't waste it on these overpriced items. You won't receive the quality promised, but rather a low-quality imitation. It's disappointing because they do look appealing. Don't fall for the same mistake I did!

1
Date of experience: Jun 23, 2025
NM14
Extremely poor shopping experience.

I recently attempted to buy shoes for my wife from this company. They never arrived, and we had to send numerous messages to resolve the issue. We eventually escalated it to a supervisor, and we did receive a refund. It was the most painful and stressful shopping experience, with no product ever arriving. Extremely poor service. Consider yourself warned!

1
Date of experience: Feb 14, 2025
Bridget Smith
Disappointing product.

I ordered a book titled 'Dad, tell me your story.' It was disappointing, filled with typos and grammatical errors. It seems to have been written by someone who doesn't speak the language well and was not edited. The process for leaving a review or returning it is overly complicated and requires downloading an app, which I don't want to do for a company I don't trust. Avoid this purchase.

1
Date of experience: Dec 23, 2024
Kierra S.
Absolutely terrible.

Absolutely terrible. The clothing quality was awful. No refunds for the poor quality products. It's a clear scam.

1
Date of experience: Dec 21, 2024
022Paco22078
Misleading product representation.

The item looked nothing like the picture, very misleading! The stitching appeared as if a child had made it during their first sewing lesson! I will never buy from this company again and will advise my family and friends to avoid it! I wish I had seen the reviews before purchasing.

1
Date of experience: Sep 10, 2024

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