Review Time
My Clubsport DD was not starting up anymore (Bricked?) and out of warranty.
But thanks to the Excellent (Chris Schulze)technical support from Fanatec they sent me a new replacement PCBA.
Fanatec's customer service is truly the worst ever.
I sent back defective items (with a return number) and have been trying to get my money back since the end of January. After creating six tickets and sending 35 emails, nothing has been resolved.
The worst part is that they no longer respond to anything.
Truly terrible.
I’ve now had two separate RMA experiences with Fanatec/Corsair, and both were perfect. I had a CSL DD issue during the acquisition transition, and support was surprisingly fast even then. Recently, I had a button issue on my McLaren wheel, and the team (shoutout to Mario and Dory!) sorted it out immediately. I know people talk about the "old days" of long waits, but that hasn't been my experience at all. Quick responses, fast shipping, and great help. Highly recommend!
Shit experience !
700 euros for a wheel that PS5 cannot recognized.
Firmware do not install properly on top of this on PC ! I have lost almost 6 hours to solve something and i am still blocked !
Thanks as well for the bolts that are not included in the pack. You are 2 euros too close to not include some pack of bolts ??
I am beyond impressed with the service I received from Fanatec support. From the very first contact with B, the response time was incredibly fast and communication was clear and professional throughout the entire process.
Even though my product was out of warranty, the support team took the time to properly review my case and offered a one-time exception with a replacement solution. This level of goodwill and customer care truly exceeded my expectations.
The overall experience played a significant role in my decision to continue investing in the Fanatec ecosystem, including purchasing the DD+.
Thank you for an outstanding support experience.
I submitted my support request on February 13th through the Fanatec support portal. On February 16th, I already received a reply with a possible solution. Today, February 17th, the case is being closed with a replacement part being sent out for my ClubSport V3 Pedals. Overall, I am very happy with the fast responses and the efficient resolution.
It was incredibly easy to get in touch with Fanatec. Unfortunately, there are very long response times, but I'm probably not the only one who needs help. But 4 days is a long time when you want to play. I think they are good at asking about errors, but when you ask for video documentation because a switch doesn't work, it gets uphill.
And when you can't send that video to them because their email system can't handle such a large file, it's not easy. But once it was over, it was relatively easy. And I got my product exchanged after 3 weeks.
I contacted Fanatec’s technical support Departement about what I believed to be a fault. Chris took charge of the issue and, after several courteous and attentive exchanges, helped me résolve the matter.
Everything is Now back to normal…
Thanks a gain to Chris for his support and patience.
Best support!
Hello,
Ive got issues with my Fanatec CSL DD and ive got
the best solutions and the outcome from Vid.
Vid
Corsair Senior Tech Support
Vid was reasonable, did really fast replys and overall 10 of 10.
Thankyou Fanatec and choosing you again!
I had a problem with my steering wheel and with base unit. With their expert knowledge Mr. Chris found a problem which I was not seeing at first. With his guidance, he provided help and spare parts to fix my wheel and wheel base. From my point of view this is how all after sales support should look like. I will recommend Fanatec to others. I just hope they will if needed, help others as they did to me.
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FANATEC®, a global leader in high-end sim racing hardware for PC and consoles, is known for its technological innovation and premium performance.
Founded in 1997 in Landshut, Germany, Fanatec has led the evolution of sim racing by introducing groundbreaking technologies to a wider audience and forging strong partnerships in motorsports and automotive.
In 2024, Fanatec became part of the CORSAIR® family of brands.
Fanatec develops high-end hardware for sim racing, including direct drive wheel bases, steering wheels, pedals, cockpits, and accessories for PC and gaming consoles. Designed in Germany, manufactured in Asia, and sold worldwide through Fanatec.com, every product is built for performance, durability, and immersion.
Our passion for sim racing drives everything we do. We pioneered technologies such as load cell and Hall effect sensors in pedals, introduced the first modular ecosystem with a quick release, and brought direct drive technology to the mainstream – all in the pursuit of realism. Every Fanatec product undergoes rigorous quality assurance to ensure it meets the highest standards of precision and reliability.
Today we offer the widest product range in the industry, from introductory ‘Ready2Race’ sets to high-end devices developed for real race cars.
Our Mission: To drive and lead the future of simulated driving with cutting-edge technology, delivering unparalleled affordable quality, and fostering a vibrant community, while providing exceptional support to our users.
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