Review Time
Probably the worst customer service I have ever experienced from a technology organization in my 25 years of being in the tech sector. The support organization is absolutely horrible.
I've been using Directnic for at least a dozen years without any problems. I recently needed some help getting a personalized email address working with a new email service, and Jeff of Directnic got me up and running in minutes! Outstanding service.
They have a server being blocked by yahoo and microsoft, one employee told me it was a problem with my email and then another tech person told me its the whole server and all the users, they are not honest about the issue, my entire office cannot email anyone with a microsoft or yahoo email adress, and they will not even be honest with the users who are affected by this. Very poor business practices by this company. I am a long time user of several services with Directnic.com and they have completely let me down.
Worst Domain Registration Company. They have mind blowing domain renewal prices. Living in stone age, cant accept transfer out of domain. So if your domain gets stuck with them after expiry you can expect lot of BS from the support service. They even threat you to cancel out the domain transfer if you insist them to approve transfer out of domain after 7 days. Stay million miles away from this 3rd class company.
I was locked out of my account, and they ignored my request for help via E-Mail. They advertise that they will reply 24-48 hours later. I sent a follow up E-Mail seven days later and they replied saying that my E-Mail was unsolicited, and that to get help, I had to log onto my account and file a ticket from there - even though the original problem was being locked out of my account.I finally called them on the phone, and the operator was unhelpful, arrogant and rude, just like others have said.Customer service is king in the glut of online services, and they don't have any.
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