canadalife.co.uk

4.3
4.3 Based on 201 reviews

At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security give...

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Average Rating

4.3

/
5

201 Reviews

5 Star
70%
4 Star
12%
3 Star
3%
2 Star
5%
1 Star
10%

Filtered Reviews

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Review Time

Christine -croydon
Very efficient

Very efficient. Good communication. Definitely recommend

5
Date of experience: Jan 30, 2026
customer
Very happy with product and service

5
Date of experience: Jan 30, 2026
Oana
I was on the line for over an hour to…

I was on the line for over an hour to get through to someone. The audio message they were playing whilst on hold was misleading, encouraging you to hang off and try again. When I finally got through to someone, it felt like I was speaking to a teenager, very little experience , she was reading her prompt, kept repeating same questions. I didn't feel listened. Not going to recommend this company provider to my colleagues. My previous employer ' Assistance Programme was way better.

1
Date of experience: Jan 30, 2026
Cecilia Arogundade
changing of bank account.

Reply to my enquiry was quick. Action to my account was done as required. Thank you.

4
Date of experience: Jan 29, 2026
Carolyn Hart
Seamfree service

Seamfree service. Excellent communication, monies paid always correct no issues.

5
Date of experience: Jan 29, 2026
Carol Phillips
Speaking to a person helps

Initially I was able to speak to a person who put the wheels in motion for my draw down. This went through in good time and the paperwork explained everything I needed to know.

5
Date of experience: Jan 28, 2026
Mrs Stapleton
Professional and efficient

Professional and efficient, prompt action when contacted and clear, understandable paperwork. I have been very satisfied with my association do far with this company

5
Date of experience: Jan 27, 2026
locked out of the registration process...where is my money?

I have now been locked out of the registration process for 4 weeks.I phoned the hotline and sat in a queue for half an hour only to be told that Canada life would call back in ten days to two weeks.Why does Canada life's system prevent their helpline from helping with this most fundamental of requests?

1
Date of experience: Jan 27, 2026
Mrs.Sol Blytt-Jordens
I am happy with the service I have had.

5
Date of experience: Jan 24, 2026
Nicky
Pension

I receive a statement every month and my pension is always paid in on time

5
Date of experience: Jan 23, 2026

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Business Details

  • At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses.

    We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it.

    We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK.

    Let’s build financially secure futures together.
    See more

  • email Customer.Services@canadalife.co.uk
  • call 03456060708
  • language https://www.canadalife.co.uk

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