Review Time
I was charged three times the amount I had already paid. They talked in circles about terms and conditions. In my view, it's best to steer clear of this service; I even saw another family leave in frustration. They took a $500 fee that I will likely have to contest to get back. I strongly advise against using them.
Extremely disappointing car rental experience — feels like a scam. If you are in the USA or Canada, exercise caution when booking with this service (especially through third-party platforms). They do NOT make it clear that you cannot opt out of their insurance unless arriving from abroad. This crucial detail is not disclosed during booking and only comes to light at the counter, forcing you to incur additional costs. This specific location had numerous issues: the vehicle was dirty and I had to wait even longer for it. The car had an unpleasant odor. Additionally, the bumper was improperly attached, which is unacceptable. I felt compelled to document the car's condition with videos before leaving, as I didn't trust they wouldn't hold me accountable for pre-existing damage upon return. Overall, this company employs misleading tactics and pressures customers into unnecessary insurance. Save yourself the hassle and expense—choose a well-known, reputable car rental service where you can opt out of insurance if you already have it. I would not consider renting here again.
I booked a car online thru Expedia. Due to the high demand, Expedia sent me to Green Motion rental. As soon as I walked inside the rental place there were customers complaining and arguing with the clerck at the desk. They wanted me to pay 2,000 dollars security deposit even if my insurance was from their approved list of car insurance. The clerck was rude and did not speak good english. I decided to cancel the rental due to the insurance scam just to find out that Expedia will not reimburse my money!!!STAY AWAY FROM THIS CLOWNS!!!
SCAM ALERT! This company is a full fledge scam. They internally cancel reservations at no fault of the customer then tell you to do a same day rebook at a mark up of 500% - 800%higher than what you originally booked the car for online in advance. They also overbook cars to customers with no regard. They charge a $2,000 deposit if you don’t agree to buy their insurance coverage, even if you present verified USAA full coverage of $300K that covers you in rental cars. Don’t bother calling their customer service number. They don’t speak English and don’t care about poor service. They are all in cahoots. Also won’t transfer you to a manager. DO NOT BUY FROM THEM. ALL OF THEM ARE SCAMMERS. This company should be investigated by state/federal government for fraudulent business practices.
The worst car rental experience — borderline scam.If you live in the USA or Canada, be extremely careful booking with this company (especially through third-party sites). They do NOT clearly disclose that you cannot decline their insurance, unless you are arriving from another country. This is NOT mentioned during booking and only revealed at the counter, forcing you to pay hundreds more.This location was the Fort Lauderdale branch, and the problems didn’t stop there:The car was not washed, and I had to wait even longer.The car smelled bad.The bumper was glued on, which is unacceptable.I had to record multiple videos before leaving because I didn’t trust they wouldn’t try to blame me for existing damage upon return.Overall, this company uses misleading practices and pressures customers into unnecessary insurance. Save yourself the stress and money—rent from a major, reputable car rental company where you can decline insurance if you already have coverage.I would never rent here again.
Booked a rental car with Green Motion. Watched the two customers in line before me get subjected to the Green Motion representative attempt to charge for overpriced insurance and a toll device. In one case the customer rejected the offer the other customer protested but paid the price. In my case I had the required insurance from State Farm. The representative pretended he could not receive my email after repeated attempts. It was clear he had no intention of renting to me unless I purchased their over priced insurance. I chose to Uber to another provider. There should be a way to regulate/police unscrupulous businesses of this nature. Until then vote with your dollars and boycott Green Motion.
AVOID AT ALL COSTS!!! These are the biggest clowns I have ever had the misfortune of dealing with when it comes to rental car companies. When I walked into their (offsite) location, there was already one upset customer in line and soon after, the person in front of me was set off by the counter clerk in frustration. When I was told that my credit card would not be accepted, only to offer another that they again, declined to take, I called Priceline to see if they could do anything. Priceline then tried to resolve the issue and the people (right there in front of me - walking around aimlessly, stairing at their mobile phones) did not answer the call from priceline. TOTAL WASTE OF TIME AND MONEY! I got a refund and WILL NEVER MAKE THE TERRIBLE MISTAKE of reserving a car from these TOTAL CLOWNS again.
Booked a vacation package through Priceline(flight and car). Fort Lauderdale Florida. We waited for the shuttle for 30 min. ( note: this lot is not in the airport) It was a bit of a wait to get to the counter. Once there we were told we needed to put down a deposit of 2000.00 on our credit card. We also declined their insurance as we had our own. Of course they had a list of the only car insurance companies they approved. We walked out. Called Priceline and made other arrangements. At this time it wasn’t only us that had the same issue another couple walked out and made other arrangements. Avoid this place like the plague. It’s a scam company
This was the worst car rental experience I’ve ever had. Green Motion/USave arethe same company — and both are a nightmare to deal with. I booked the car for 4 days from Los Angeles Airport (Lax).To start, their location is not very close to the airport. You have to take two separate shuttles to get there! We waited over 40 minutes just for the shuttles, and then another hour just to get our car once we finally arrived.The worst part was their insurance scam. They refused to accept my valid insurance through my personal car insurance and my credit card — both of which fully cover rental cars. They insisted I buy their overpriced insurance at more than $50 per day, or they wouldn’t give me the car! I already paid for the car and had no choice to get the insurance!They are so many other charges on my bill that Ive never heard from other rental car companies : concession fee, facility fee recovery, tourism fee, vehicle license fee, and local!!! They are not substantial range from $5 to $15 each, but it ads up!!!The whole setup felt intentionally confusing and designed to upsell. The staff was unhelpful, and kept saying that there is nothing they can do!!! Avoid this company at all costs. If you’re renting a car at LAX, go with a reputable, well-known company. It’s not worth the stress, wasted time, and unexpected fees.
I filed official complaints with the BBB (#24007989) and FDACS (#2510-04007) after being forced to buy $160 insurance, receiving a car with a dead key fob that locked itself, and being treated rudely by staff at return.Corporate acknowledged my case twice (Oct 13 & Nov 4) but never followed up, reimbursed me, or corrected the issue. Even state regulators haven’t been able to get a response from them.If you value honesty, accountability, or even basic professionalism, avoid Green Motion Tampa. There are plenty of rental companies in Florida that actually support their customers.
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Green Motion Car and Van hire offers its customers - both leisure and business the opportunity to enjoy great value vehicle rental, while helping to reduce the impact of global CO2 emissions associated with road travel.
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