Review Time
My canvas was not what I expected. Not sharp colors. Faded look and cross lines over the picture. Purchased for $140. Waste of money I wouldn't purchase from them again I also thought it was going to be on a canvas board. They wanted to charge me $278 to frame it. I had it done at Hobby Lobby for $175
I have now purchased 2 prints, and both have been amazing! The quality is fabulous. The item arrived as promised and very well packaged. I have the large print in my lounge at home - it really has a great impact!! I would love to have my whole building filled with these canvas's - they are absolutely the best I have ever seen. I requested an invoice via email, and received a response very quickly. I would highly recommend this company to anyone.
UPDATE —— Please be advised that the response provided by the company below contains the disclosure of personal information belonging to an individual other than myself. This reinforces my reservations outlined below. Exercise caution! I am initiating the formal reporting process for this issue.The reviews purportedly displayed are alleged to be falsified. I recommend verifying their authenticity against the website.——It is alarming to note that Canvas Castle consistently disregards legitimate customer feedback by incorrectly asserting that reviewers have mistaken the company identity. Furthermore, the abundance of negative reviews suggests a systemic breach of data protection laws, manifested through the unauthorized sharing of personal information on a public platform. This egregious violation is further exacerbated by reports of blackmail tactics employed against clients.As a prospective client, I had contemplated placing a significant order for an upcoming film production in Nashville. However, having thoroughly examined the reviews, I am relieved to have discovered this critical information. It is evident that there exist far superior alternatives within the market.Canvas Castle also purports to offer a 'money back guarantee,' yet evidence suggests that this assurance is wholly fictitious. Furthermore, the purported Trustpilot reviews showcased on their website, both in terms of score and quantity, are evidently misleading and do not accurately reflect the genuine feedback from customers.These deceptive tactics undermine trust and integrity within the consumer-business relationship and raise serious ethical and possibly legal concerns.Given these revelations, my confidence in Canvas Castle's credibility and integrity has been severely undermined, and I will be seeking services from alternative providers for our production needs.
Poor quality canvas especially for the money , very poor customer service ,l emailed them to return canvas and was told they don’t accept returns which l thought was our right to return poor quantity unwanted products - l will never use or recommend canvas castle again .BEWARE!!!!!!!!!Update from this review. I have received a threatening email from this company accusing me of blackmailing them for asking for my money back and giving this review. They have said they will give me $15 to remove this post- which I won’t be doing as it is important for others to see how bad their service is. They have breeched GDPR by revealing personal details and sent a threatening email. I have pictures to prove this. I will be raising this further and escalating this with Trustpilot and further services. For clarity, I wrote this original review after receiving my canvas.
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