Review Time
Extremely disappointing service and poor-quality vehicles. The interest rates are outrageous, and the dealership will submit multiple applications for approval, severely impacting your credit. I purchased a car, and just a month and a half later, the engine failed. I reached out several times for a refund, but they insisted I should use my warranty instead.
Terrible service, unreliable vehicles, and high-interest rates. The dealership submitted numerous applications for approval, which significantly harmed my credit. I purchased a car, and just a month and a half later, the engine failed. I made several calls for a refund, but they insisted I use my warranty.
I picked up a truck from a sales representative and it broke down before I even got home, with the service engine and oil change lights coming on. These vehicles are clearly not serviced before sale. The nearest repair shop was over 40 miles away, and they refused to provide a loaner car, leaving me without a vehicle for days. The customer service was disappointing.
I worked with a representative who truly went above and beyond. After purchasing a fantastic vehicle, I faced delays with my previous loan company, leading to double payments. The representative quickly resolved the issue, returning my new loan payments until the old loan was settled. While I’ve seen negative reviews, my experience was smooth from start to finish.
This is the worst place to buy a car. They installed a GPS lockout device, which activated when I was out of town with family, even though my payment was due soon. After four years, I will end up paying nearly double the car's price.
Stay away from this company! They sold me a car for cash, which was later totaled due to hail damage. I discovered they had sold me a car that was still financed, leaving me at a loss of $12,000. Their staff was rude and unprofessional, mishandling private information.
The buying process was impressively easy. However, five days later, I encountered problems with the car. When I contacted the salesman, he claimed it was not his responsibility and directed me to a repair service, where I faced poor communication and unhelpfulness. Unless you're in dire need of a vehicle, I wouldn't recommend them.
My experience was outstanding. I started the process a month ago and received an initial approval that was satisfactory, but I wanted a higher amount. After reapplying, I got approved for what I needed. The entire process was online, efficient, and the support team was incredibly helpful. I will have my new vehicle delivered to my home, and I highly recommend this company!
I've been dealing with the same problem for over a year and have paid for towing multiple times. The initial repair shop gave up on fixing it, and the issue has returned repeatedly. Now, they claim I'm out of warranty and it’s my problem. They also mishandled payment arrangements, causing further frustration.
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Car City Supercenter has proudly been in business for over 20 years. We have grown from one location to seven locations in Grand Rapids, Muskegon, Cadillac, Battle Creek, Alma, and Lansing, Michigan and South Bend, Indiana. Our core principles are rooted deep in family values to provide quality customer service and build relationships. We strive to help individuals find a car of their dreams through seamless financing, regardless of their credit situation.
Our extensive inventory is yours to choose from. We are not the dealer who gives you minimal choices. Once approved, you have the entire online inventory of hundreds of cars to pick your next vehicle from. Come meet our welcoming sales team at any of our six locations to help you drive away in the car you deserve!See more
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