Review Time
My wife and I visited the Castle Dental office on Bay Area Blvd in Clear Lake. We received the worst treatment that I have ever experience in my life. The staff was very unfriendly and unprofessional, the place was dirty with broken floor tiles and plastic gloves on the floor. The Dentist was dressed like a janitor, the dental hygenist was condecending and rude. Their business model is to extract as much money from the patients and the insurance companies. Do not know how they stay in business. Employees should be ashame to work in such a place.
They would drill my husband teeth and he would say it hurts and they told him to stop being a baby then the doctor touch and nerve and my husband jump and his dentist told him to act like a man but I’m sorry if something hurts it’s hurt you don’t have a to be rude just do your job
Idk man the front desk people were nice, but the dentist was stuttering and seemed unsure of himself. He didn't seem confident, knowledgeable, and competent like your average dentist. I had thoughts of just walking out. Also, they don't clean your teeth on your visit, so if you have insurance that gives you two cleanings/exams a year, a visit here will waste one of those slots. Now I have to be very careful about which dentist I get a second opinion from. The exam room was dirty compared to what you would expect, and it took the nurse a million years to get the secondary x-rays.I wanted to see whether it'd be worth it to go to a 'discount dentist', but as the saying goes you get what you pay for. The quote for the tooth extraction was mad cheap though with my insurance (~$122). I might have to take them up on it, but since they seem like less skilled dentists it might hurt a lot...
Dr. Ayana Cartwright, Castle Dental on Westheimer in Houston. Dr. Cartwright caused the loss of a tooth due to incompetence, negligence or malice. I have contacted her office several times but she has yet to return my call. I am filing a formal complaint with the Texas State Board of Dental Examiners and finding a local dental group to conduct a peer review of the situation. Beware!
Murfreesboro Tn office. Staff was polite. I arrived to get consultation. Extract 25 teeth, get initial dentures. Was told to purchase their insurance and then they have in house financing. I am a gulf war vet fighting depression because of the embarassment of my teeth for 30 years so needless to say I was so excited to have this appointment. Everything great until the end when I was told extraction would be $13K and dentures $2500. They said the insurance I was told to purchase only covered $2000. So I asked if in house financing would take care of the rest. I needed to fill out a credit application and within 2 minutes I was told I was qualified for $800 yes eight hundred dollars towards the $15K treatment. VERY MISLEADING! I fell into a deep depression and realized this is my life now and no one will help. Its no wonder why so many people fall into the demon of depression and decide to give up on life.
Went to Castle Denistry to get a tooth distracted. It was recommended I get a crown instead. Even though the staff was friendly and polite the dentist work sucked. The temporary tooth hurt for days and one day it just came out. I was told I'd get another prescription for pain and antibiotics until I came back. I had a root canal that left me in more pain. Went back for the crown. It still hurt and was not aligned correctly. I went back a 5th time to have the tooth filed down some more. Got a little comfort but the tooth still bothers me when I chew on that side. I didn't bother to call or go back because at that point I didn't want them anywhere near my mouth. A thousand dollars to get some relief and it's still giving me problems.
On 6/16/2022 I arrived at Castel Dental in Humble, Texas excited to receive my initial consultation for cosmetic dental work. When I was researching facilities to accommodate my needs I was in contact with Castel Dental call Center and they sent me multiple pages of history information required to assist me better to include any X-rays. The paperwork and X-rays were emailed 10 days in advance of the scheduled appointment day/time. Upon arriving I was informed that there was never any information received and that additional X-rays were to be performed moving forward. Having completed again, the required paperwork then waiting pass my appt. time [I arrived 30 mins. early] I declined the additional X-ray request as the information had been emailed as instructed on 6/02/2022. Just another way for the Dental industry to extract monies from hard working folks. An individual poked his head around the corner looked at me then went back around the corner, motioned for the front desk staff member to come over to him. She returned and informed me that I was not the type of person that they would be able to assist. That I was not a "good fit" for them.I felt humiliated and "categorized, & labeled" by this establishment. Is this what a service provider is supposed to act like these days? I do not wish anyone else to have to endure the way this business treats their patients.
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Castle Dental, an affiliated brand of Smile Brands Group Inc., provides quality, full service dentistry at more than 60 locations in Tennessee and Texas.
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