Review Time
I went in for a cleaning and needed a tooth pulled at the Franklin, TN office. The service was fine but there was a billing mix-up and I was charged $75 too much. I called at least 8 times over the next 4 months to get a refund. Each time I was told this has to be done by a supervisor or by "our corporate office" or was given another number to call. I never got a call back nor the refund so I finally disputed the charge through my credit card. Terrible customer service.
A dentist at who treated my daughter at Round Rock and later Pflugerville provided terrible service. In the initial visit, the dentist examined my daughter and told us her teeth were fine. We were not given a referral to a pediatric dentist nor was it suggested or discussed.Two months later, we had to return because my daughter had an abscess. The dentist then recommended she see a pediatric dentist and provided the referral paperwork. The pediatric dentist we saw confirmed my daughter had several cavities, other dental issues, which they believe should have been ruled out on the first visit with a proper examination and X-rays (x-rays not performed or suggested) as there were no X-rays available to compare from the visit 2 months prior.After my daughter's Pediatric Dental appointment, I questioned Castle Dental about her examination 2 months prior and why no x-rays were performed. They sent me my daughter's patient (not right away!) notes. I noticed the notes from the prior visit were not uniform and potentially altered. The dentist's signature was followed by three additional lines that looks like they were added after the fact. Every prior note by staff, dentist, hygienist, exhibited initials or signature on the last line for each visit. The 3 additional lines stated that a pediatric dentist referral was recommended, but no such referral was given to us at the time of that visit.The notes written before the additional 3 lines stated no X-rays were taken and no abnormalities were found. I believe Castle Dental edited the notes to cover up their mistake and did not properly perform the standard of care for my daughter. If those additional 3 lines of notes were authentic then why did, they not give us the paperwork to see a pediatric dentist until after discovering the abscess??? I called Castle Dental several times and asked for the office manager or owner to call me. I was never contacted back. I wanted to avoid writing this review and have them step-up and do the right thing. I have more documentation of what happened but want to see how Castle reacts first. I have finally had enough of them ignoring me!
CASTLE DENTAL in Webster and the Gulf Freeway is a sham. Tried to provide a quote for 15k. Other dental offices provided the same for $4k. The dentist appeared for 5 minutes then disappeared and would not come back to answer any questions. Felt like I was in a car dealership with all of the bull double-talk on the pricing. I walked out and didn't even allow them to clean my teeth. A complete sham.
The worst place ever , the Receptionist give you an estimate $645 in two days before your treatment. They calling to change the price to $1,035 because of their mistake, in less than 24 hours before the treatment they call me to cancel my appointment because they forgot to tell me that I need to contact my insurance company to change location. This place is controlled by the Castle dental sheriff Eva and she doing whatever she what so sad
This office is NOW a Joke! They bill incorrectly and Eva answering the phone is incompetent and extremely rude! She gives misinformation and then they billed my insurance incorrectly. They billed my visit under my husband when I was the patient. I wonder how many other patients they may have fraudulently billed! Ridiculous. Please stay AWAY FROM all Castle Dental locations.
I would not recommend the Castle Dental on Research and Braker.I got a quote from Marissa for some dental work and was told everything was covered. However I got a call from billing that I owed $331. I called the office, which does not answer the phones unless I say new patient. I had left constant messages and no callback. I finally got Lindsey, the general manager. She happened to be at that office. I explained everything and she had me call insurance. They said Marissa should have known this charge was not covered and I shouldn’t have to pay it. Never could reach her. Secondly I told her about an estimate for scaling. My part was $129 a quad which included a gingivitis rinse. I asked Marissa if I had to have a rinse and she adamantly said they would not do the scaling if I didn’t get the rinse. Lindsey quoted me $66.50 a quad. I go to the office today and it was a fiasco. I told them I wanted to verify the price. She told me she was going to check with insurance BECAUSE IT CHANGES MONTHLY. My out of pocket today said $273. Emma was very nice. ButJAY CAME OVER TO ME IN THE LOBBY WITH AN ATTITUDE AND TOLD ME BEFORE I GOT THE QUOTE “You know THAT SCALING IS EXPENSIVE, in the THOUSANDS.” I told him I had insurance. As I was getting the info from Emma, I asked to speak to Lindsey. He jumped in and said she was not available. I said she is the manager huh. His response “YES BUT NOT A VERY GOOD ONE” To me that was way out of line. I asked for my records and told them I will never step foot in that office.I liked the Dentist, but the front office staff keeps changing and that presents a problem.I asked for my medical records and was told they would send to my email. J (Javier) sent me an email with photos. When I forwarded to my NEW dentist they told me these were not my X-rays. Incompetence.Went to my new dentist and I did not need the scaling that they going to charge me for. I had to pay $83 to the new dentist for X-rays that I requested from Castle Cc and was sent another patients.
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Castle Dental, an affiliated brand of Smile Brands Group Inc., provides quality, full service dentistry at more than 60 locations in Tennessee and Texas.
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