Review Time
God awful experience. This was my son not me, but I called and was treated with absolute disdain by the office manager JaDonna. I've never been spoken to or treated so badly by any dentists office ever and I've been to many. They've all been great except here. I called them out on their Shoddy work and boy was she mad. Not my problem. I'm not paying them to be my friend. Please go somewhere reputable like Mouse Creek Dental or Winn smiles .
This is the worst place I have ever been, not even just in terms of dentist visits just genuinely the worst place. The staff gets an attitude immediately when something that is their fault happens. They got a file stuck in my gum permanently and tried to find a way to blame me. They have dropped instruments on me during a crown procedure and didn't even bother to apologize. I had a strand of hair in my face and instead of moving it or asking me to do so they yanked it out of my head without warning. They charged and have so far kept $800 of my personal money for getting the file stuck in my tooth during a root canal, which I was not even informed of until I went to a specialist. This is just the start of the issues I have had with the Castle dental on 11th Street by Kroger.
Castle Dental in Round Rock on O’Connor really helped me! Had limited time to get procedure done and to get permanent crown put in...Tonya and Emma were great as well as very compassionate...treated me like family. Dr. Gilbert was so patient with me even when I was not being very nice!! Awesome group of professionals!
I felt like they were trying to up the price because I was in pain. I was told over the phone $150.00 to 200. Then, I paid $39.00 for exam. Once the saw I was in pain the price went to $300.00 what a joke. Keep the$39.00. you need it more than I do.
The worst dental Company ever .I had the privilege of going to them in February-of last year 2020 with tooth ache the Dentist talk me in too Root canal after pulling another tooth said lower partial are hard to deal with , beginning in pain and frighten I let him proceed. Sylvia there office clerk had me sign an agreement to pay for what need to be financed. The worst thing was with the pandemic gonna on the Dentist and his assistant was jump back and forth between patients .upon my return to for the crown I had the miss fortune to find they were closed . This company didn’t return any of my phone calls and when they did every appointment they made was cancel .I finally got a return appointment in October to find that they put me threw drilling off the temporary cap to find they didn’t have the permanent one .The Dentist ask me which tooth need capped 😂 upon finishing he or the assistant cut under my tongue of which I had to ask them to let me up because of blood in my mouth ,I had to spit in a trash can . I was told to come back in November of which they cancel because crown wasn’t their I ask them to stop taking payments they didn’t made another appointment they cancel . It been 14 months and I’ve been dealing with them trying to get refunded for work that was never completely done and Sylvia stated she was only given back $300.00 out of $1786.00 no apology or sympathy about any of the service I received from them . I’m grateful that I didn’t contact the virus from there and didn’t get an infection that would have been bad on my heart murmur of which they knew about . I lost a lot of money in bad and hard times but have learn just how far some company’s will go too take advantage of other . I hope this helps others before their the next victim also beware of (Smile Brand Dental Finance ) Peggy Deuss Very disappointed customer
Horrible service, worst office manager EVER, TRIED SINCE 2020 September for them to get my paperwork so I could file with my insurance and they still have NOT GIVEN IT TO ME AND NOW THEY THREATEN TO TAKE ME TO THEIR LEGAL TEAM AND I AM A SENIOR CITIZEN, NO EXCUSE, SO BAD!
I called around to numerous dental offices with no surprise none of them made an acrylic night guard. Then I called Castle Dental and was shocked they made them. I couldn't even fathom that I got an appointment the very next day; I've never had that happen in forty-years. All the staff I talked with over the phone and in-person were very customer service oriented. I would like to see a shake-up of the dental industry; I believe Castle Dental could be the leader in doing just that.
I had a bad experience starting at my first appointment. The receptionist was great. The dentist was rough & very painful, he was actually the lead dentist. I asked him to stop the procedure & asked if they had A option for sedation he responded let me check your insurance. He came back and stated yes your insurance covers it at 100%. But I would have to schedule with the surgeon & she only comes once a month. So I chose to wait which was almost 3 weeks out. Well, today was my oral surgery appointment I get called to the back filled out several papers, met the surgeon AND then was sent back to the front where I'm confused at this point not to mention in severe pain. The receptionist not the nice one the RUDE one which I just found out is the office supervised Adrian R. Handed me a paper to sign saying i owed $255 for this appointment, I was like no my insurance covers this. She stated no they only cover a certain portion. I called my insurance the rep stated no that sedation is covered 100% even if it's INLY one tooth. Do at this point beyond aggravated so I stepped out to discuss with humana (about 5 min if that) I go back I told her im just going to have it done without sedation it's painful. She stated but the surgeon is with Another patient, I sat there & sat there I finally walked out. The visit was poor, staff training poor. It's not like a family dentist it's more retail.
Staff is rude especially office manager by the name of Maria at the Rosenberg clinic. You can't even get a call back from the corporate office after a complaint. I can't wait for my sons' braces to come out. I won't recommend this establishment to anyone. The company also uses deceptive marketing in getting consumers to sign up payment arrangement but what they never explain to you is that it is a credit application.
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Castle Dental, an affiliated brand of Smile Brands Group Inc., provides quality, full service dentistry at more than 60 locations in Tennessee and Texas.
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