Review Time
I was early for my appointment as requested by the Dental Office, I wasn't called back to be seen until 35 minutes past my appointment time, with no explanation why. Other patients were being seen on time....Then I was in the chair for two hours for one tooth. Three temporary crowns were attempted before the 4th temp crown was created by the dentist. It was a very bad experience for me that day, the worst one I have ever had at this Castle Dental office. I was informed that they were short staffed, but that should be transparent to me. I have had no real problems with this office until this appointment. Now they are asking me to come back in to have new impressions created for the lab. That means I spent two hours in the chair for nothing, if I have to go through it all over again. I'm not a happy customer at this point....
My teeth were damaged due to radiation from neck cancer. They became weak, broken, and turned black. Dr Mathis and his wonderful staff helped me with crowns and a partial. It was very time consuming and of course a variety of small problems arose but he and his staff handled them with ease and flair. I absolutely love all of them. I had been a patient prior to the damage caused by radiation and loved them then but the care, concern, and love that I received during this six month process was truly remarkable.
I have always hated to go to the Dentist because of the unnecessary rufness experience I have had but thanks to Erika Acosta 's professionalism I don't have to worry about coming out of the Dentist feeling like I just came out of a fight. Castle Dental need more Erika's
I scheduled a cleaning 6 months in advance and they called me 3 days before and said they couldn't do it then proceeded to schedule me 2 months out further. Then I never received a text or call conf the new appointment which then I ended up missing. They never rescheduled me. I did have a good experience with Dr Harris. He was very gentle and professional.
They do good work. Up front with the charges. Very friendly and remembers you personally. I've gone to my clinic a good number of years and had a variety of work done and never had a complaint. Couldn't ask for better treatment.
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Castle Dental, an affiliated brand of Smile Brands Group Inc., provides quality, full service dentistry at more than 60 locations in Tennessee and Texas.
