Review Time
Terrible experience, have been left in absolute agony after trying a teeth whitening product that was pushed on me by the dentist there. They refused that it could have anything to do with their product and refused even a partial refund! And offered no help what so ever! Heartless money grabbers!
Terrible experience, have been left in absolute agony after trying a teeth whitening product that was pushed on me by the dentist there. They refused that it could have anything to do with their product and refused even a partial refund! And offered no help what so ever! Heartless money grabbers!
I went to Castle Dental Pearland the receptionist were as cold as the office. Was there for 3 hours and they did nothing but X-ray and evaluations. First the receptionist showed me a paper with 0 balance for my needed procedures mind you my insurance covers 3,000 in dental work. She left and came back with another paper telling me I needed watched to pay almost 600 for the work. This place is a money grab. I will never go back.
Went to castle dental in Webster Texas, since my insurance was not active, I paid with my debit card $59 promotional fee for exam and xrays.I activated my dental insurance and castle dental billed the insurance again for exam and xrays, and the insurance paid again. I requested my $59. refund. and is been 5 months and still have not receive my $59 dollars refund. #2 Castle Dental Manager in Webster TX, overcharged me almost $1000 for my treatment, after leaving messages for a month, called other Castle Dental offices explaining the overcharges. They corrected some of the fees. Which I still think they were maliciously altered. Now they are Harassing me for a portion of the treatment my insurance refused to pay since my insurance considered that four quadrants of deep cleaning can't be performed in one session. What my insurance doesn't know is that it took the hygienist less than an hour to performed the deep cleaning procedure and they wanted me to come back for a follow up to put something in my gums, but they said I had to pay for it. After realizing what they have there is a total business, I canceled all my future appointments. If someone knows of a open law suit against Castle Dental in Webster Texas, on Bay Area Blvd. please let me know so I can join them.
Castle Dental in Austin Canyon Ridge is very awful. Very poor service. They advertise free orthodontist consultation. But I've been back and forth with them about that. It seems like they want me too get all this work done which I can't afford and then they will reward me with the appointment. I think it's cuz they want me to actually go through with it but the reason for the consultation is for me to be informed so I can know more and make informed decisions. They won't give me a free orthodontist consultation
My daughter and I went in to be evaluated, I knew that we both needed a decent amount of dental work done. I got an estimate for both of us and it was around $4000 after insurance adjustments and insurance payments, but that was pretty reasonable given she needed her wisdom teeth removed also, so scheduled several visits out for both of us. Halfway through my daughter’s first treatment visit to have four routine fillings done, I was pulled out of the room and informed that when the original estimate was submit they entered in my group number for the plan wrong so now the price for all of our dental work was going to be adjusted with the right plan information. The new work up for the price of the dental work needed including the work that was already well underway in my daughter’s mouth had increased to $10,000 out-of-pocket!!! the insurance adjustment right offs for each items listed had disappeared and somehow the four routine fillings that were past the point of no-return were now somehow utilizing all of her dental insurance benefits for the entire year instead of only utilizing a few hundred dollars of the total years benefit like originally quoted so the rest of her dental work including wisdom teeth were not full price and all out of pocket…. when I contacted my insurance company and supplied them with both treatment plans provided by the dental office I was informed by my insurance company that they had never even submit a proposed plan of treatment to my insurance company to get an actual estimate for the work and that the initially priced treatment plan given looked to have been run with a completely different insurance company that I don’t have dental insurance through in the first place. This is extremely disappointing and seems highly unethical.
Castle Dental has provided me with the poorest quality care and an unprofessional level of service. I initially went in for a bridge crown due to a missing tooth, and what should have been a straightforward process turned into a nightmare. They removed my old crown and, over three visits, struggled to properly numb my tooth, forcing me to endure multiple painful injections each time.After weeks of suffering, I was finally referred to an endodontist in February, who successfully performed the root canal. I was assured that I only needed to pay $250, which I did. They then scheduled follow-up appointments for bridge measurements and final placement. However, just when I thought I was nearing the end of this ordeal, I received an unexpected call demanding an additional $650 for the root canal—completely blindsiding me.This experience has been nothing short of a disaster. Castle Dental seems more focused on keeping patients in pain and draining their wallets than providing quality care.
Went there for a simple cleaning, me and my daughter and they said they could not do a cleaning and tried to tell me I needed all this work done. I then went back to my old dentist and he said I did not need any of what they said. All they want to do is lie and make as much money off you as possible!!! DO NOT GO THERE!!!
Service was similar to other providers. One issue is last minute appointment cancellation. On one occasion the office manager claims I was left a message. Yes, but called to verify the garbled message and was assured the appointment was still scheduled and to come early given a penalty for delays. Second issue is that they lost my complete dental records which caused insurance to deny the claim given missing perio charting and scale plaining. Claim their electronic system was in transition. They still wanted a payment even with the documentation issue.
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Castle Dental, an affiliated brand of Smile Brands Group Inc., provides quality, full service dentistry at more than 60 locations in Tennessee and Texas.
