Review Time
The local branch has closed down, leaving me with unresolved treatment and financial matters. I've only received one email lacking guidance on how to retrieve my money. The other branch is not accessible due to the separation of the business. This situation feels unethical, especially as they promoted purchases just before the closure. I expect a full refund, as I've been waiting since 2023. The displayed business practices and ethics are very disappointing. I anticipated being contacted for alternative treatment or a refund, but since neither has occurred, it indicates a lack of intent to act responsibly. Overall, poor management.
The local branch has closed, leaving me with unresolved treatment and financial issues. I've only received one vague email without any information on how to recover my money. The other branch is not an option due to the separation of the business entities. This feels highly unethical, especially as they encouraged purchases before the closure. I'm requesting a full refund, as I've been waiting since 2023. The business ethics here are shockingly low. I expected to be contacted regarding alternative treatment or a refund, but since neither has happened, it shows a lack of intention to act honorably. Very disappointing management.
The treatment I received was humiliating and disrespectful. I was pressured into paying for a package and then denied a refund, which forced me to go through with the appointment despite being in severe pain. The staff lacked empathy, laughing while I was in distress. Now, I'm being ignored by the company. The promised communication from management has not happened, and my questions remain unanswered.
My experience was excellent while my practitioner was there, but after she left, the service declined. I sought a refund but was denied, despite having purchased my package based on her availability. I'm very disappointed with this unprofessional company and cannot recommend it.
After buying a package for treatments, I was informed last minute that one type of treatment was no longer available. They offered a complimentary facial and a refund, but the refund was less than a quarter of what I originally paid. I’ve only received one facial from the package and no laser treatments. Now, my emails and calls are being ignored. I'm thoroughly dissatisfied with my experience and find the lack of professionalism appalling.
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Cavendish Clinic was established in 2011 by several leading consultant doctors and surgeons from top London teaching hospitals.
In 2021, we expanded our trusted services and are now located in selected John Lewis & Partners stores, offering various aesthetic and bespoke treatments.
By harnessing the world’s most advanced and market-leading brands, such as SkinCeuticals skincare by L’Oréal and IIAA’s; Advanced Nutrition Programme and Environ, we’ve grown to 12 locations. This includes SkinLab by Cavendish Clinic in Santa Monica, which is beloved by celebrities and works with the UK’s leading doctor training programme.
Visit any location for a free skin or body consultation and start your journey to feeling confident and addressing any skin concerns you may have, whether it’s fine lines and wrinkles, anti-aging, or to feel more hydrated and glowing.
We are the UK’s largest body contouring specialists. Our specialty lies in a 360-degree approach to body contouring treatment programs, including both surgical and non-surgical treatments.
We’ve come a long way on our journey – let us guide you on yours.
CQC (Care Quality Commission) registered, inclusive, and accessible to all. We don’t change who our patients are; we help them love the skin that they’re in.See more
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