Review Time
Clothing very poor quality and not as shown on website. Have been advised by them to return goods to china at my own expense and then they will decide if I will be refunded. Already lost £80 in one order and don't want to loose any more by returning. Wish I had seen reviews first and wouldn't have ordered from them. DO NOT ORDER from this company!
Taking Celeste London to be a UK company and impressed by the photos of three chunky 'denim' shirts, I ordered three of them for £84.03 total. After the confirmation email, I heard nothing for 13 days and discovered that they are based in The Netherlands. When the shirts arrived they were nothing like those on the website - cheaply run up from a horrid thin material with ghastly stitching. I'd be embarrassed to drop them off at charity shop. I emailed to request to return them and was told I had to ship them to China with tracking. They gave me an obscure address. The couriers also required an email address and phone number but after multiple requests, Celeste would not provide these. Neither would they suggest a suitable courier to use. I've spent ages researching couriers and have decided to cut my losses. I fell for an internet scam. Be warned, learn from my stupidity and stay away from this company.
I was pleasantly astonished by how well these dresses complemented my frame. The tailoring felt unexpectedly refined, and the fabric carried a softness that belied the modest price. Even the packaging had a thoughtful touch, arriving neatly arranged as though it were a gift. What surprised me most was the harmony between affordability and elegance qualities i rarely find paired so convincingly. This purchase has reshaped my expectations and i can already see myself returning for more pieces in the future.
Very clearly a drop shipping scam. Item ordered. When I realised it had not even shipped several days later (missing the event it was needed for) I asked them to cancel and refund and they said they couldn’t because it was “processing”. A business should be able to cancel and refund an order before it has shipped. They told me I have to wait for it and then send it back. Looking at these reviews that will take months as they clearly just drop ship low quality items directly from a factory in china and never handle the product themselves, have no UK facility etc. Avoid.
Awful quality, sizing was out and communication is poor. And just so everyone is aware the name celeste london uk is a scam. it comes from china and trying to get a refund is near on impossible- the return address is at your own expense- to china- they sent me the return address and if i could post a photo i would so everyone can see the emails from them.
Horrendous material/quality, shipping details are false as they are drop shipping from china hence why it takes forever to come. Returns policy is even worse, they expect you to return to the factory in china where they drop ship the items from often costing more than the item itself — an obvious tactic to deter returns. Outright criminals if you ask me. Company has no relevance to London nor the UK. Simply using it for marketing tactics. I wouldn’t even accept the item if it was free. DO NOT SHOP FROM HERE.
Ordered a dress and it has arrived today - followed their Size chart for the Avelisse dress and sized up to XL and this dress has arrived tiny.Fabric looks nothing like it does in the image and as stated in previous reviews- this is a Chinese warehouse not the front the website says where they state "sketching designs" etc etc.I've asked for a refund although reading these vreviews im glad I paid on my credit card as it seems that getting any money back from the comoany is going to be a nightmare.
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Inspired by modern British women, Celeste London creates everyday clothing that combine structure, ease, and versatility. Each piece is designed to move with you, offering a polished look that works from the city to the weekend.
Thoughtful details, clean lines, and timeless styling define our approach. Celeste London helps you dress with clarity, confidence, and a sense of lasting style.See more
