Review Time
Cex.io froze my funds without any prior notice in my account, and now to unfreeze my money they're asking me to send them a screenshot of a transaction I made 2 months ago, including the wallet address, the name and email address of the wallet owner, and the person to whom I made the transfer, What? How do they expect me to do that 2 months after I made the transfer? I have no way of obtaining that information now, and this requirement wasn't even in place when I made the transfer. This is quite dishonest and scamming practice from them. Does this mean Cex.io is going to steal my money for a ridiculous request that's now impossible for me to fulfill 2 months after I made the transfer?
Feb 27 Update: Okay, the case is being handled right now, I'll update you on how it ends. User id: up138921851
Recently, I shared a referral link with a friend for a campaign offering a 30% commission on transactions. At the same time, there was a holiday promotion where transactions over $100 by referred users would earn $50 for both the referrer and the referred. I found it odd that the referral link's function seemed to change, but after reaching out to the support team, I was assured I would receive the reward regardless. Initially, the reward appeared in my account, but I was unable to claim it. When I contacted support again, they informed me for two days that it was an internal issue and that my reward would be forthcoming. After two days, the reward vanished (both mine and my friend's, each worth $50). I reached out once more, only to be told I would not receive it. After persistent inquiries, I was assured that my referral link related to the 30% commission promotion was still active and tracking my friend's transactions. I accepted this and awaited January 15, 2026, expecting to receive around $30 (since my friend transacted $102 in cryptocurrencies). However, neither the app nor the website reflects this transaction. Upon contacting support again, I was informed that my referred friend had signed up under a different promotion, which resulted in neither of us receiving anything. Now, I am waiting for a response from a company that has left me hanging for nearly a month regarding this glaring lack of professionalism.
I asked to withdraw my funds and was blocked right away. My request has been pending for a long time. The service claims they can't provide my money due to their privacy policy and security measures. It seems they're concealing the fact that legal and security issues prevent them from processing my withdrawal. I just want my money back quickly.
I attempted to withdraw my funds and was blocked instantly. My request has been pending for a significant amount of time. The service cites privacy and security policies as reasons for holding my money. It seems they are hiding the fact that legal and security issues are preventing my withdrawal. I just want my money back quickly.
I was left without funds for a hotel for three weeks and had to endure sleeping outside in the cold. I informed the service about my situation, but they seemed indifferent. They require unnecessary verifications for every transaction and can freeze your account at their discretion, leading to long wait times for support. When they do respond, their attitude is arrogant. If I could give zero stars, I would, as I wish everyone could avoid this frustrating experience.
This platform feels like a scam operation, and their current rating is undeserved. For over three months, they have not returned my approximately 2,000 euros without any clear explanation. They spent an entire week asking for documentation, only to ignore me afterward. Support is ineffective, with an agent who appears daily yet fails to provide meaningful responses. There’s no accountability or professionalism; they take your money, delay endlessly, and then go silent. I strongly recommend avoiding this exchange entirely.
Recently, I shared my referral link for a campaign promising a 30% commission on transactions. Concurrently, there was a Christmas promotion offering $50 for both referrer and referred users on transactions over $100. Although I was initially confused by the referral link's functionality, support assured me I would still receive my reward. After a few hours, the reward showed up, but I was unable to claim it. I reached out to support multiple times, who claimed it was an internal issue and that I would receive my reward soon. After two days, both my and my friend's rewards simply vanished. When I contacted support again, they informed me that I would not receive it at all. I insisted that as long as my referral link was functioning properly, I was fine with it. They confirmed this, and I awaited my expected earnings from my friend's transactions. However, no record of this transaction appeared. Further inquiries revealed my friend had registered under a different promotion, leading to no rewards for either of us. I'm now left waiting for a response regarding this clear lack of professionalism.
I purchased a graphics card online, but it arrived loose in the box without any protective packaging. Unsurprisingly, it was damaged, and upon returning it, they refused to refund the £50. They blamed the postal service, but it's clear the company neglected proper packaging. In my opinion, they are scammers, as any reputable business would ensure secure shipping of their products.
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