Review Time
After spending three Winters in our new home, we decided to enclosed our screened in porch to an all seasons room. We can already notice a remarkable difference from the same time last year. I would highly recommend the state of the art material that is used to enclosed rooms.
Everything was great. Honest, informative salesman, easily arrangedcontract payments, short wait while doors were being made, amazing installer, and quick repair to damaged screen.They stand true to what they tell you and come quickly when repair is needed (screen door screen replaced)I recommend Champion Windows.
I would not hesitate to recommend to family and friends that would be shopping for windows.The salesman to the final clean up installer were very professional, they worked very efficiently, arrived when they were scheduled for. My husband and I are delighted with the windows and the quality is there!
Memphis Buyer Beware!!!!These folks are so good at a sales presentation but that is the only thing they are good at. Lying. I was sold a picture window and was asked to review this company and give it 5 stars in order to get my discount. So I did. And how wrong I was for doing this. 3-26-2018My window has a hole in the wood and I needed my windows replaced before it started getting hot. I purchased the window and made a 50% deposit. The sales rep Keron, promised me 4-5 weeks before installation would happen. We agreed on this. That was the last communication I have had "from" this company. A week later I called to ask when the appointment to take proper measurements would happen. At that point they scheduled it with me. To be honest, I do not think they would have called to schedule this appointment for my measurements without me calling first. So the guy called at the last minute the day of my appointment and told me it would have to be the next day and asked if I could accommodate him since he had to ride down to Mississippi and it would be easier on him if I would meet him at a less convenient time for me. I agreed. He came and he came without knowledge of what was actually sold and what was going to be done inside the wall with rebuilding the wood. I waited 5 weeks from the sale of the window and made a call on the Thursday prior to 6 weeks. 5-9-2019A man answered and told me that he saw my window was on a truck and is being shipped. It would be in the following week. I waited until the following Thursday and still no call. 5-16-2019So I called. A lady named Mabel answered and started to explain that there is no way this window could ever be ready in 5 weeks. She then went into an explanation about the color process and that the windows with color always take 10-12 weeks and so on!!! I abruptly interrupted her and told me none of that means anything to me because our deal was for 4-5 weeks and I needed this done before the hot weather hit. She then explained to me that she had to tell the salesmen to quit telling people that color windows would be 4-5 weeks. It had been an internal issue. I then asked her why would the man tell me that he saw my window was on a truck due to ship?!?She responded that he couldn't have told me, which I quickly interrupted her again and told her this happened and how did it happen. She then explained that this guy was new and didn't know how to read the codes on the paper. I told her let's just cancel this and refund my deposit. She told me I would have to speak with the sales manager, so I asked for his number. I was told his number is private and they do not give that out but she would have him call me. That was at 9:00am. 5-16-2018At 3:30 I called back and went to their answering machine so I had to call corporate who transferred me down and they answered. I asked why I hadn't received a call. Mable said he had tried and left me a voicemail. Of course you know cell phones, they ID all calls and I had no missed calls or voicemails. So I asked her to have someone higher up that the sales manager to call me. She gave me two names, Jason Edwards or Bob Eatron (spelled wrong) and assured me that one of them would call me backThey did not call, nor did I receive a call from anyone on Friday 5-17-2019 either. Nothing like service after the sale HA. So Saturday 5-18-2019, I called the national appointment line and they were helpful iBut nobody was in the office and she would have the lady over operations in the Corporate office, call the Memphis office and make someone call me back. Strange that this happens a lot. I do not trust the local operations and their poor service and lies have convinced me that Champion Windows is not the company I want in my home. I called American Express and complained about the company and started the process of negating the transaction. I'm absolutely shocked that after such a good sales presentation, this company just crapped on me and then lied and continued to lie to me and never bothered to call, not even once after the sale. I don't care how good the window may be, with lousy service and misrepresentation, I fear they are selling crap. I'm guessing you can read the other reviews on Yelp and see that these folks have a horrible track record. It hurts worse when you think you found a company you can trust and then later find out it was all lies and they hide like cowards and won't address the problems. They just want to sell and make money and do not care about the consumer.That reminds me of the story my sales rep was telling me about someone trashing them on a review before they had had a chance to address the problem. Well, if they have called and have been ignored and not called back like Champions Windows Memphis has done to me, and hid from addressing problems, I would say their trashing of Champion Windows was valid.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
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